When the game first launched, we didn't even have the blacklist option in the right-click menu. The way to blacklist someone was to open up the blacklist page and write out their name, or write it out on the chat panel as /blacklist "character name". (All those weird letter-jumble names that are so popular with the RMT spammers were a real pain for that.) And at the time, it wasn't just tells. We got constantly spammed in the Shout (and sometimes Yell) channels as well, to the point where it was impossible to use those channels for legitimate purposes because real messages would get buried amongst all the RMT spam.

I really thought that when SE finally added the blacklist option to the right-click menu, they would have added a Report option as well (perhaps two, for report RMT and report harassment). It could have automatically taken the chat line we right-clicked on and sent it to the team that handles these reports, giving them the sender, reporter, time, and message text. It would have been more effective, as RMT spammers would get reported quicker and more consistently. It would have been easier for their team, because everything would come in a consistent format rather than whatever the reporting player filled out in a report form. And it would certainly have been easier for players.

I'm glad SE finally got serious about eliminating the RMT spammers from the global channels. And I'm glad we got that right-click Blacklist option. But I still really wish they'd go the rest of the way: make it easy to report spam /tell messages, and quickly ban those spammers as well.