A bit off-topic, but there are a few things I'd like to address:

1. If all hardcore players do at high levels is log on, run coil, maybe do a primal or two, log off, then repeat ad nauseum next week, they really shouldn't complain. There IS more to the game, and if they wish to limit themselves to only what's considered high level/end game content, that's their fault if they get bored.
2. There are ALWAYS going to be players who can take out the hardest challenge and want more, just as there are those who won't be able to. Appeasing both parties is quite the balancing act for even the best of devs.
3. Decisions to make content easier aren't always the result of player complaints. Devs play too sometimes, and may realize they set the bar too high themselves.