I'd already tried emailing support about this but they just directed me to the forum and wasn't sure where to post this:

Pocchory has put the name for my FC mistakenly as one of our members names Rou Rou, instead of Lusus Naturae as it should be. We checked and Rou had put our info in correctly. We haven't received our chokers yet so we are wondering if this error has affected us receiving the item (none of the company has the choker yet). Here's a link to the post: http://forum.square-enix.com/ffxiv/t...=1#post1881371