When Tech Support is No-Support....

[RealSurprise]

You will recieve no actual tech support from these forums. Mostly just a bunch of people who have the same problems with no real solutions. Most of the time SE and Sony just want to say it is your network or ISP. If that were the case then why had I been plaing all this time with no issues, then when a patch comes out I can no longer play. Sick of the BS... You don't want my money just say so.

[Loz]

Seems that way...

[Raist]

It is because this forum was never intended to be a direct support line to SE. That happens either at the portal or in the bug reporting/feedback forums. This forum is intended for users to support users based on their experiences with the game.

Here's the sticky welcoming you to this forum that pretty much explains it all:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!

Welcome to "Technical Support" Forum!

The purpose of this forum is to provide a place for FINAL FANTASY XIV: A Realm Reborn players to discuss technical issues with each other and to find a quick resolution to issues they are experiencing. There may be instances where Square Enix will provide information and introduce knowledge base articles.

Please carefully read and adhere to the following rules and FINAL FANTASY XIV: A Realm Reborn player Forum Guidelines (NA & EU) before posting.

Rules on Technical Support:
This forum is for discussion on technical issues. Other themes such as game discussion should be done in the appropriate forums.
Please submit bug reports by posting in the Bug Reports.
Only new threads related to your own issues may be created.
Since direct support will be required for the following types of issue, please contact us through the Square Enix Support Center (NA & EU).

Issues regarding faulty products which require direct support or product exchange. (Example: Registration code is invalid, damaged disc, etc.)
Issues regarding the registration information of Square Enix Account that requires individual investigation and restoration. (Example: Compromised account)

Categories
Technical Support
This is a place for FINAL FANTASY XIV: A Realm Reborn player to discuss technical issues with each other and find a quick resolution to issues they are experiencing. There may be instances where Square Enix will provide information and introduce knowledgebase articles.

Being Addressed/Currently Reviewing
If the support team responds to or requests extra information for a reported issue, it will be moved to Being Addressed/Currently Reviewing. The report will be moved to Resolved Issues if it is not replied to over an extended period.

Resolved Issues
If a reported issue has been resolved by the person who reported it, another player, or by the support team, it will be moved to Resolved Issues.

Separate Support Required
If a reported issue cannot be resolved through the forums due to the nature of the issue (Example: account information needs to be reviewed), it will be moved to Separate Support Required. The appropriate contact information to receive support will be provided.

[RealSurprise]

Then they should not call it Tech Support, if no one from SE has game server tech knowledge. It Should be User Rant Support, or blind leading the blind support.

[sodaboy581]

Why don't you use the official channels for getting technical support then?

http://support.na.square-enix.com/main.php?id=5382&la=1

Search the knowledge base and if that doesn't help, use the "Contact Us" button at the bottom. That's what it's there for!

[RealSurprise]

Why don't you use the official channels for getting technical support then?

http://support.na.square-enix.com/main.php?id=5382&la=1

Search the knowledge base and if that doesn't help, use the "Contact Us" button at the bottom. That's what it's there for!

I have, my ticket number is 34652, I'll be waiting in line forever.