I'm getting the same problem as well, I tried Ryugo's suggestions to no avail. I've tried turning the firewall off and restarting the PC multiple times, no dice. I'm using Charter for my internet. I can click on that link from Raist and get the blank black screen like I should, so I'm at a loss. I was playing fine on Wednesday-Thursday morning, then Thursday afternoon to present I have been unable to get the play button to pop up in the launcher.