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  1. #1
    Player
    Shadow_Sama's Avatar
    Join Date
    Mar 2011
    Location
    Limsa-Lominsa
    Posts
    186
    Character
    Shadow Sama
    World
    Hyperion
    Main Class
    Ninja Lv 80

    Play Button doesn't appear on Launcher

    Every time I try to log in to my Final Fantasy XIV game through the launcher, I put in my Square Enix ID, Square Enix password, and one-time password. When I hit the launch button, I'm given a black box with no green Play button. I've tried uninstalling and re-installing the game. I've checked my graphic card drivers, and they're the latest. So considering the trouble shooting I've done, I don't understand how to resolve this issue. Has anyone else have this issue ? And if so, how did you resolve it ? Below is a screenshot of what I'm talking about.

    (0)
    Last edited by Shadow_Sama; 02-28-2014 at 04:10 AM.

  2. #2
    Player
    Ruethryl's Avatar
    Join Date
    Nov 2012
    Location
    Gridania
    Posts
    420
    Character
    Ruethryl Corana
    World
    Hyperion
    Main Class
    Machinist Lv 60
    Quote Originally Posted by Shadow_Sama View Post
    Every time I try to log in to my Final Fantasy XIV game through the launcher, I put in my user, password, and one time password. And when I hit the launch button. I'm given a black screen with no green Play button. I've tried uninstalling and re-installing the game. I've checked my graphic card drivers, and they're the latest. So, considering the trouble shooting I've done. I don't understand how to resolve this issue. Has anyone else have this issue ? And if so, how did you resolve it. Below is a screenshot of what I'm talking about.

    Only time I've seen problems with that section of the launcher was when I tried XIV working with WINE on Linux (except I didn't even get the login screen).. if you use IE maybe try setting it back to defaults is the only thing I can think of based on the problems I was encountering.
    (0)

  3. #3
    Player
    Shadow_Sama's Avatar
    Join Date
    Mar 2011
    Location
    Limsa-Lominsa
    Posts
    186
    Character
    Shadow Sama
    World
    Hyperion
    Main Class
    Ninja Lv 80
    I'm using Windows 7 64-Bit OS.
    (0)

  4. #4
    Player
    Faedden's Avatar
    Join Date
    Sep 2013
    Posts
    153
    Character
    Eddard Moore
    World
    Balmung
    Main Class
    Gladiator Lv 50
    Mine was out of place this morning. It was over on the picture.
    (1)

  5. #5
    Player
    Naberrie's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    841
    Character
    Inari Silverfox
    World
    Zalera
    Main Class
    Machinist Lv 80
    Mine's been over the picture twice since the last update. Quitting and restarting has fixed it for me. My guess is that it's off the screen somewhere.
    (1)

  6. #6
    Player JayCommon's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    963
    Character
    Indaki Sativa
    World
    Gilgamesh
    Main Class
    Dark Knight Lv 60
    This happened on PS3 also. The Play button appeared over the Little Ladies' Day screen. It was still clickable, but way off positioned from where it normally is. Not sure how to help you though
    (0)

  7. #7
    Player
    Shadow_Sama's Avatar
    Join Date
    Mar 2011
    Location
    Limsa-Lominsa
    Posts
    186
    Character
    Shadow Sama
    World
    Hyperion
    Main Class
    Ninja Lv 80
    I did a system restore back to the 25th and I'm still having the same issue. Which is funny because this didn't start occurring until today.
    (0)

  8. #8
    Player
    Creeper76's Avatar
    Join Date
    Jul 2011
    Posts
    12
    Character
    Merltroeg Fyrtrachsyn
    World
    Balmung
    Main Class
    Lancer Lv 50
    Really sick of this mess. This happened to me before and I can't find how to fix it. I'm having the exact same problem. SE should partner with Dell. They seem to have the same motto:

    If Our Product Works for You, You're in Luck - Else, So Sorry, We Don't Do Customer Support.
    (0)

  9. #9
    Player Shioban's Avatar
    Join Date
    Sep 2012
    Location
    Bastok
    Posts
    1,564
    Character
    Shio Ban
    World
    Twintania
    Main Class
    Conjurer Lv 90
    Edited - Removed

    Quote Originally Posted by Gwaeron View Post
    Don't do this. Javascript and Java are two completely different, unrelated things. Updating your Java VM will do absolutely nothing to solve any javascript problems you have. If anything, update your browser.
    You're right actually, I completely forgot the two were separate, edited to suit.
    (0)
    Last edited by Shioban; 03-01-2014 at 06:21 AM.

  10. #10
    Player
    Gwaeron's Avatar
    Join Date
    Jun 2012
    Location
    Ul'dah
    Posts
    202
    Character
    Gwaeryn Wenyan
    World
    Omega
    Main Class
    Marauder Lv 80
    Quote Originally Posted by Shioban View Post
    It might be a java script error which is causing the icon to disappear (without producing an error message).

    Try updating this; http://www.java.com/en/download/win8.jsp?locale=en
    (Or google JAVA download).
    Don't do this. Javascript and Java are two completely different, unrelated things. Updating your Java VM will do absolutely nothing to solve any javascript problems you have. If anything, update your browser.
    (0)

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