My group had gotten the 90k when we had the ADS nearly dead. We were talking later about how bad it would have been if it had happened during loot distribution.

And yes, SE customer support does a terrible job on this kind of thing. A few months ago my FC had been the victims of an exploit. Someone stole over 3m gil from our bank. After weeks of talking to customer service, they only gave us back 2m. End of story.