Loot lost because of server crash should be returned

[Iymala]

Thought it seems unfair, i lost T2 drop myself, They don't owe you anything, read the T&C. They can even take an item from your inventory for any reasons. Even ban your account.

Loot getting lost is a common thing.

Regardless what they are legally liable for based on their ToS, they are absolutely expected to provide customer's with quality services. If you purchased a coffee and the person at the service counter dropped a bandaid in your coffee handing it to you after you already paid... would you shrug it off and drink it anyhow? They have your money, you have your coffee, but it certainly is not the quality you expected and paid for. If they told you they would not give you a new coffee, even tho they made a mistake during it's transfer to you, would you continue to frequent that establishment? I certainly would not.

Loot getting lost is a common thing, you are right. Shit happens, servers go down, etc. What is NOT a common thing is a company completely refusing to help it's customers either get that loot back, reset their lockout, or do a roll back. There have been plenty of games that had server issues, and no they did not go to every raid group and restore their loot... they instead rolled servers back 10-15 minutes before the servers crashed to avoid issues like this happening.