Final Fantasy XIV Has Stopped Working HELP!!!

[AnnabelleRose]

=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition 64bit (build 7600)
Processor Intel(R) Xeon(R) CPU X5650 @ 2.67GHz
Number of Processors Logical Core Count 24 Physical Core Count 12
BIOS Default System BIOS
Language English (Regional Setting: English)
Physical Memory 8179.566MB
Virtual Memory 2047.875MB
Page File 16357.332MB
Storage C:\ Hard Disk Drive Total Disk Space 234.562GB Free Disk Space 195.352GB
Storage E:\ Hard Disk Drive Total Disk Space 696.629GB Free Disk Space 607.841GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 5700 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68B8)
+Maker ATI Technologies Inc.
+Video Memory 1010.426 MB
+Shared Video Memory 3833.783 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.17.0010.1083
+Driver Date 5/24/2011 8:06:38 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {6497863B-6C13-42F3-A2E6-2F69A5DC86CF}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5936
+Driver Language English
+Driver Date 8/10/2010 2:03:04 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {02193A78-4B83-4501-92D7-1D3F6818EC85}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5936
+Driver Language English
+Driver Date 8/10/2010 2:03:04 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 3 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {6D7086D0-9EC2-11E0-8002444553540000}
+Name XBOX 360 For Windows (Controller)
+Notes Axis 5 Button 10 Field of View 1
Input Device(s) {8E179840-9F3C-11E0-8002444553540000}
+Name Apple Keyboard
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {8E17BF50-9F3C-11E0-8003444553540000}
+Name Apple Keyboard
+Notes Axis 0 Button 6 Field of View 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 10 ActiveX
Apple Software Update
CCC Help English
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
FINAL FANTASY XIV
Google Toolbar for Internet Explorer
Google Update Helper
Realtek High Definition Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe 00001A98
C:\Program Files (x86)\Internet Explorer\iexplore.exe 00001634
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000017A8
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10t_ActiveX.exe 00001560



***Note: I have been running this game almost flawlessly for 2.5 months. Then when
went to update the game through patch 1.17c (I believe), I received an error
and could not open up the game NOR delete FFXIV which prompted me to do
clean install. I have Catalyst Control Center 11.6, DirectX 11, and my ATI
Radeon 5770 cards (I have 2) have the latest drivers. I am not sure what
do now I am running this on two 2.66 GHz 6 core processors.

[Brotech]

What error pops up? Is it when you click play? at the character select screen? after you've selected the character? is it when you are trying to update?

[Lee-Sona]

what anti-virus and firewall do you have? as those might have updated and detected some part of FFXIV as a threat and locked it up or deleted it just checking the reacent history or logs in those programs will tell you, and have you attempted to end the process:
"C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000017A8"
if not try that or try restarting the computer. if for some reason it is still unresponsive then a manual removal might be required.

[AnnabelleRose]

what anti-virus and firewall do you have? as those might have updated and detected some part of FFXIV as a threat and locked it up or deleted it just checking the reacent history or logs in those programs will tell you, and have you attempted to end the process:
"C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000017A8"
if not try that or try restarting the computer. if for some reason it is still unresponsive then a manual removal might be required.

I did not have antivirus or firewall on when I tried to start up FFXIV. Believe me, the game worked fine for the first 2.5 months. I have not tried to end the process, yet.

[AnnabelleRose]

The error comes up at the beginning with the black screen followed by the message "Final Fantasy XIV has stopped working". I had this message way back when I first tried installing the game and since then had it fixed for 2.5 months until now . I am on Windows 7 Ultimate by the way.

[AnnabelleRose]

I don't have FFXIV Config up when I'm trying to run the game either. Still no go . I have tried a clean install 7+ times now...and i get the same ffxivboot.exe problem

[Brotech]

http://windows7themes.net/final-fant...d-working.html
basically "2. Upgrade Catalyst drivers to 10.8"

[AnnabelleRose]

No downgrading to 10.8 did not work either . I also uninstalled FFXIV and re-installed but nothing...

[AnnabelleRose]

Funny though...when I go from Windows 7 to Windows 98 compatibility, however, instead of getting the black screen with the message "Final Fantasy XIV has stopped working", I get the blue screen that says "Checking version..." along with the "Final Fantasy XIV has stopped working" :/

[AnnabelleRose]

>_>; Funny...it says my ATI drivers are updated...however, I was reading other forums and someone mentioned that he went to the optional Windows update - I found my ATI Radeon HD 5700 listed...I'm going to try to d/l the driver via optional update (which was not listed before for some reason). I'm going to pray this works :/ It's probably a really simple issue. I am starting to hate microsoft and SE ; ;