90k errors and YOU SE

[Kyroc]

Its not just Primal. Im on Tonberry, which is Elemental in JP Data Centre and I keep getting booted too. Been trying to log back in for over 30 mins now and cant get past the character select screen. Keep bouncing through 90k, 2002 and 10105 errors

[cotti]

Oh my, that whole first page is pure golden material.

[Shioban]

For all the "I want a refund" and "Please explain to my wife x" and "Diz is so stupid, I didnt agree 2 dis"

Read the Terms of Service you agreed to when you signed up for this;

http://support.na.square-enix.com/ru...1&tag=users_en


5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

This pretty much sums it up. So long after release and they STILL have problems like this, among other problems. I thought the game was horribly rushed out the door like all mmo launches but you'd think by NOW stuff like 90k would be fixed. Not to mention the horrible net coding. This is why is drives me nuts during betas when people say "all these problems will get fixed, it's the beta after all!" And yet they NEVER do with games like this. SE needs to fix these problems FAST while they still have the population in the game.

A little maturity goes a long way.

The problems encountered today are a completey different set of problems that the BETA was designed to find/cause and fix. (As is the reason for holding a BETA if you'd forgotten). Don't confuse yourself into thinking that "The lag I got on the first day of the BETA" is even remotely connected to the Primal Centre Database errors today.

The machines, nor the code being ran is flawless, it can take one simple calculation, one simply command to cause a chain reaction of problems.
It could take weeks, if not months for this to happen and you can't predict it, you can only fix/plug it and hope it doesn't happen again.

Kicking and screaming "OMG itz been months!" isn't going to fix anything", The servers in general and instanced servers have ran perfectly for weeks on end without issue, as is the Russian Roullete that is running a data-centre with a metric ton of data flowing in and out of it 24/7.

Maintenance and fixes are a must, and a constant thing. If you can't deal with the fact that the technology as well as the people who are running it aren't perfect, then you're going to have a bad time.

TL;DR Maturity and common sense pay off here. Nothing runs perfect, everything needs time to be fixed and adjusted. If you've played any MMO before you'd know this. Sit down and wait patiently, it'll be fixed.

[ChewieFlakes]

For all the "I want a refund" and "Please explain to my wife x" and "Diz is so stupid, I didnt agree 2 dis"

Read the Terms of Service you agreed to when you signed up for this;

http://support.na.square-enix.com/ru...1&tag=users_en

Great job restating the ToS like a snarky jerk, and missing the point completely. If SE doesn't fix these problems and calm the large amounts of players affected by them then they'll just take their money elsewhere and no one will win.

[Shioban]

Great job restating the ToS like a snarky jerk, and missing the point completely. If SE doesn't fix these problems and calm the large amounts of players affected by them then they'll just take their money elsewhere and no one will win.

It would seem that you've missed the point. You agreed to it, meaning you have to deal with it regardless of what the issue may be. If the game and or sections of it are broken and need maintenance to fix it, you as a consenting adult agreed to wait for whatever period of time they've stated. Or are you completely missing the point of a basic MMO ToS?


Would you rather them leave it and not pull it down to fix it?
Think sensibly and you'll come to the conclusion "It's better they take it offline and fix it, yes".

They are fixing this unique problem as we speak.
What I mean by this is, once you fix it, it's very likely to break again or even make it worse once you put it back up again.

As I pointed out already, this is a completley different set of problems to the one you probably encountered last week, and the week before that, and the many months before that during the BETA/ALPHA stages.
If you're having difficulty distinguishing what I mean by this, this video might help: http://www.youtube.com/watch?v=ueZ6tvqhk8U

A memory leak is completely different problem from a database error, so why would you lump them into the same category of "OMG SE fix this".


If you were expecting an MMO to have a flawless 24/7, one month solid without issue status, then you're never going to find an MMO you're happy with.

WOW, Guild Wars 2, TERA, Star Wars, RIFT. EVERY single one of these MMOs has had database errors, memory corruption, memory leaks, small lines of code causing conflicts and crashes or hangs.

As a (supposedly) mature adult, you agreed to deal with these problems when they occurred, my "snarky" remark was simply pointing out that YOU agreed to deal with it, but yet here we are.

If SE doesn't fix these problems and calm the large amounts of players affected by them then they'll just take their money elsewhere and no one will win.

I'm sorry, but if you can't deal with a video game going down for 1-2 hours, you're going to need a priority check.
That's genuinely worrying and I'd recommend you seek further help if it's causing you (or anyone else) this amount of stress.

I have yet to find a single person I know who has left the game, because the servers have gone down for maintenance due to an error.

If you want to leave over a few bits of maintenance, you know how to cancel your subscription and un install the game, you'd be the only one loosing out here.

If they are under 18, I sure hope they got their parents permission.

/dryhumor

[ReplicaX]

It would seem that you've missed the point. You agreed to it, meaning you have to deal with it regardless of what the issue may be. If the game and or sections of it are broken and need maintenance to fix it, you as a consenting adult agreed to wait for whatever period of time they've stated. Or are you completely missing the point of a basic MMO ToS?

If they are under 18, I sure hope they got their parents permission.

/dryhumor

[Susanoh]

It would seem that you've missed the point. You agreed to it, meaning you have to deal with it regardless of what the issue may be. If the game and or sections of it are broken and need maintenance to fix it, you as a consenting adult agreed to wait for whatever period of time they've stated. Or are you completely missing the point of a basic MMO ToS?

I would say you really are missing the point if you think parroting the ToS has any relevance to the topic. Any MMO ToS basically states that developers can treat their players like complete garbage if they choose to, but that doesn't necessarily mean that players will sit down and happily allow and keep paying for a game where the developers abuse it.

For example, it says right at the top of the ToS that SE can delete your character "FOR NO REASON." Now, let's just say for example, that SE decided to actually decided to ban 10% of the players in their game "for no reason" each week. Would you also come in and say "Well, this is what we signed up for, guys, so I'm OK with this. Deal with it guys!" I would imagine not.

That example is a little extreme, and obviously it's not expected to happen, but the point is that just because the ToS allows developers free reign over absolutely everything, it doesn't mean that players would actually put up with it. In fact, if developers abused their players to the fullest extent that their ToS allowed, I'm willing to bet that there's hardly any players who would put up with it. There's nothing wrong with defending SE for their actions in there's good reason to, but anyone using "hey, look, it's in the ToS!" as a legitimate argument cannot be taken seriously.

[Shioban]

I would say you really are missing the point if you think parroting the ToS has any relevance to the topic. Any MMO ToS basically states that developers can treat their players like complete garbage if they choose to, but that doesn't necessarily mean that players will sit down and happily allow and keep paying for a game where the developers abuse it.

Actually, it is a valid point. Because you agreed to it. Yet again you've failed to see the point.
As for your analogy of "They could ban anyone at any time!", yes if they see fit to ban you for something they deem harmful to their game or the people playing it they are completley within their right to withdraw your access to the game, but this is completely off topic.

No-one is treating you like "garbage", don't make it out that someone in intentionally making your life a misery.

It's a video game built on flawed technology, it could break at any moment and multiple times throughout the week.

As human beings its easy to get angry at something that we don't understand, or when something suddenly doesn't work for no apparent reason.

The Terms of Service are a given, you can't avoid that. Maturity and respectful understanding however are something people seem to severely lack.
Things will break, things will need to be fixed, you have to deal with it.


Having a few hours downtime on a game that is up almost 24/7 is perfectly acceptable, deal with it.


"But why didn't they fix this in the beginning?"

Originally the servers purchased for the data centrers were quite cheap, the game had failed once before.
So the 3-5 months prior to the Alpha stage, they considered their projected number of players and worked around this data.

Servers cost a HUGE amount of money to set-up, run and maintain. As the original projected number of players was quite low it's very easy to see how the Alpha/Beta/Release stages had capacity issues.
It's takes at least 3-4 months to set up a new set of servers, this is not something you can do over-night and can cost hundreds of thousands of dollars to set up initially.

So when the BETA and release stage had numbers way beyond what they expected it took weeks to condense what would normally take months to prepare for in order to compensate for the huge influx of new and old players trying to access the game.

"Why does any of this matter now, surely they'd just replace them?"

No. It would still cost hundreds of thousands of dollars to replace and set them up. The issue being that its an incredibly risky financial investment to replace hardware when you've only recently purchased hardware, essentially doubling or tripling your expenditure for the sake of a slightly faster/more stable output.

But the biggest point is, all this would NOT prevent issues such as the instanced server issues over the past two days, or the other server issues we've encountered in the past few months. Newer hardware simply would not avoid the issue.



TL;DR Servers are expensive to set-up and replace costing hundreds of thousands of dollars. Replacing these would not prevent everything that has happened from happening.
Stop trying to make it out as if they're targeting you and /laughing. The game will break and go down occasionally, deal with it.

[waldo]

No chance this could be an ISP issue? I've played solid on balmung for the last two days and hardly any issues at all. Some people that have these issues in my FC say they're resolved with using wtfast

[Ulathskullsplitter]

No chance this could be an ISP issue? I've played solid on balmung for the last two days and hardly any issues at all. Some people that have these issues in my FC say they're resolved with using wtfast

Thats because Balmung (your server) isnt on the Primal data center, which is the one with the most problems right now.