Yes, support has a lot to be desired. I know a friend that got banned from these forums for making just a very tame post. They weren't really sure why they got banned for it. I read it before it was taken down, I really don't know either.

But long story short, they asked support why they were banned. Support promptly sent them a link to the FFXI game rules and said those rules were broken by them. However, it wasn't said what rule was broken at all.

Um, no I didn't mistype that either, they send them a link to the WRONG GAME's rules!