It's not the first time that players get haunted by 1017 ,90000 and a couple of ridiculous errors.

No support? When issues pop up, no customer support. You're on your own.
This is no f2p game and everyone pays to run the game monthly.

I know ff14 is a good game and that doesnt mean we do not need a dedicated support.

We've bunch of updates rolling in twice a week or bi-weekly. Sometime these updates had issue and they had emergency maintenance coming in suddenly.
I appreciated the extremely hardworking efficiency on spamming updates across the month. But as these updates spans across the week, players gets less playtime.

It's not like we're seating 24/7 on the screen and could afford to wait whole day for it.
There are players who worked in the day and expect to get entertainment when they reach home. When maintenance hogs in and worst of all causes issue, they had to wait untill tomorrow.

Come'on!!