Making a game appealing to both the hardcore and casual crowds is a big challenge.
You will always have people whining on both sides when you take a decision. However, I believe there are many people in between: people who grew up with a MMORPG (mainly FFXI for the current FFXIV crowd) who now have families and important jobs. We’re still trying to make a MMORPG fit into our lives, for various reasons (detachment, relaxing, cheap hobby indirectly helping mortgage payments, hanging out with old friends, stimulative alternative to TV, etc ...).
Our playtime might be casual, average at best, but we’re still trying to fill up the void that the strong sense of achievement of FFXI used to fill. A lot of people are nostalgic of such moments, but few really miss the gigantic grind and timesinks (and can’t afford it anyway).
We can feel that it’s considered in the direction this game is taking. Examples: Guildleves becoming efficiently quick solo content instead of making people grind on coblyns, releasing content + job system leading to party play that should please the hardcores instead of doing the same leves over and over, etc ... I personally really liked the comment from the last Letter of the Producer about 1 hour content for weekdays, and hardcore content when we can afford it on some weekends.
We know that perfect balance between hardcore and casual can never be achieved, but you seem to make the efforts to at least try and take the best of each side. We’ll still give our feedback/opinions on some specific core aspects (i.e. rank 1 to 50 in same area, making challenging and lasting content). A good share of the louder crowd who complains about everything seems to be people who played 10+ MMORPG over the last few years. Those people will never be satisfied with anything. They’ll just move to the next MMORPG released if they haven’t already, and do the same.
Thank you for trying to make a game that can please to everyone. Please know that they are prolly many people (I know a few), who aren’t the loudest and the most active on forums, that strongly support the direction the game is taking.
Edited typos.