Quite a few got this error, and my niece got the same error code as you and I fixed it for her by running a malware program to remove some bugs. There are lots of threads out there talking about this, still some people aren't able to resolve this issue. I did tried other methods that others have brought up, but those didn't work in her case. So yea, see if a malware scan will get you anything. If it does it will mostly work after you eliminate the bugs...good luck