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  1. #1
    Player
    BadEnlgish's Avatar
    Join Date
    Feb 2014
    Posts
    2
    Character
    Brave Horizon
    World
    Balmung
    Main Class
    Warrior Lv 60

    Frequent crashing to desktop

    This issue has occurred for me since open beta. Since the latest patch, however, it's been happening several times per hour. Pretty much the only fix I've been able to research about this issue is shifting from windowed to fullscreen, and that hasn't worked for me. There doesn't seem to be any common occurrences in game that would point to a cause of these crashes. It happens in the middle of the Limsa markets, in Ultima, or just AFK in a low traffic area. I've tweaked graphics setting constantly, to no avail.

    At this point, receiving help with resolving this issue will be driving my decision to continue paying for a subscription.

    EDIT: I have also reinstalled the game on another hard drive on my computer.

    Here is some relevant info from the game's system information app:
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    SYSTEM_CPU AMD FX(tm)-4100 Quad-Core Processor (4 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS BIOS Date: 01/11/13 16:27:23 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8094.941MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16188.063MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 39.901GB SYSTEM_FREEDISC_SPACE 1.775GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 39.902GB SYSTEM_FREEDISC_SPACE 23.093GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 79.241GB SYSTEM_FREEDISC_SPACE 33.767GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 851.608GB SYSTEM_FREEDISC_SPACE 666.301GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 851.608GB SYSTEM_FREEDISC_SPACE 666.301GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3489
    SYSTEM_GRAPHICS_DRIVER_DATE 2/8/2014 1:34:51 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3489
    SYSTEM_GRAPHICS_DRIVER_DATE 2/8/2014 1:34:51 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (ASUS Xonar DSX Audio Device)
    SYSTEM_SOUND_DEVICE_ID {3F262354-6BE6-4BEE-8E82-E088773698B9}
    SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/20/2011 1:59:12 PM
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {2D85D116-564C-436F-B207-B53F5EC16641}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/20/2010 10:23:47 PM
    SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar DSX Audio Device)
    SYSTEM_SOUND_DEVICE_ID {65597219-0CBC-4717-9EB1-95591AE7E087}
    SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/20/2011 1:59:12 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {99F56E20-F3CD-11E2-8001444553540000}
    SYSTEM_INPUT_NAME XBOX 360 For Windows (Controller)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {10AF70E0-F3CB-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {10B00D20-F3CB-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {10B03430-F3CB-11E2-8003444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {10B05B40-F3CB-11E2-8004444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {10B08250-F3CB-11E2-8005444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B5BBF30-FDE3-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Steelseries Consumer
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 64 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B5C0D50-FDE3-11E2-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries HID Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B5C5B70-FDE3-11E2-8004444553540000}
    SYSTEM_INPUT_NAME SteelSeries HID Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    And here are the crash reports from Windows for the last five crashes:
    Problem Event Name: APPCRASH
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 5306d9ee
    Fault Module Name: nvd3dum.dll
    Fault Module Version: 9.18.13.3221
    Fault Module Timestamp: 52b324bd
    Exception Code: c0000005
    Exception Offset: 00664047
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Problem Event Name: BEX
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 5306d9ee
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 329035f0
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Problem Event Name: BEX
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 5306d9ee
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 097a0d50
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Problem Event Name: BEX
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 5306d9ee
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 06eba000
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Problem Event Name: BEX
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 5306d9ee
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 09890ba0
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    (0)
    Last edited by BadEnlgish; 02-24-2014 at 06:07 AM.