[For Dev/Comm Rep] Able to shed light on what exactly happened for this week?

[Ooshima]

I do understand that bugs and glitches do happen, that's why I don't really comment nor create threads like this. In fact, this is my first thread.

Creating this because this week is really an exceptional week of failures, especially at the Japan's Data Centre front. I have to say it is very rare for the servers to fail for 4 consecutive days where the various emergency maintenance failed to nail the bug. JP side saw a 6 hr long extended emergency maintenance last night (according to JST) and in less than half a day, it has to be pulled down again for an estimated of 3 hours (on going as time of this post).

I'm really curious about it. Not really complaining here (since there were enough of complaint posts) but as I came from IT/networking/telecommunications background/industry, such prolonged occurrence of the "same bug" (used the inverted commas because we are not sure what's the exact bug, but to players like us, nature of the bug is the same - 90,000 and 10,105) despite multiple and daily emergency maintenance is really rare. I could have considered it catastrophic if it's a telco's network servers failing like this (but yeah, this is a game).

Any devs or community reps would like to shed some light on this? Something wrong with the 2.16 patch? It's kinda worrying especially with 2.2 around the corner.

[Nekodar]

It's most likely several bugs, where they find one, fix, get servers up, another one rears its ugly head, etc.
Could also be issues introduced with server OS updates... or drivers...

[Faedden]

People are going to want proof that you came from IT/networking/telecommunications background/industry. So get ready to supply it or they're just going to say

"OMG STOP COMPLAINING"

I highly doubt they will share what all went wrong, if they do good job on making them talk. Not in any sarcastic way or anything.

[Ooshima]

People are going to want proof that you came from IT/networking/telecommunications background/industry. So get ready to supply it or they're just going to say

"OMG STOP COMPLAINING"

I highly doubt they will share what all went wrong, if they do good job on making them talk. Not in any sarcastic way or anything.

It doesn't take a genius to understand that 4 days of failing is kinda serious issues somewhere thou. Personally I not with the networking department but I'm currently working for a company that is tasked by the statutory board to construct and maintain our country's fibre network infrastructure. Over here if any of the telcos had an extended service disruption say 12 hours and above, they may be fined with over USD$1m. Of course this is just an example, and I'm sure SE guys are also panicking on their end on why this is happening.

Like I said, the idea of this thread is not for complaining - and there's already a long thread for that purpose: http://forum.square-enix.com/ffxiv/t...minutes-notice...

Of course it would be nice if SE guys would want to share a little. They did extend to explain what caused the T2/T5 bugs and what they did to fix it which I think it's a pretty positive move from them. That's why I'm kinda curious and hoping if more can be shared. And it's more like, I'm hoping that this isn't some serious hardware issue that may cause frequent re-occurrence, and being expensive and tedious to "fix" (such as requiring hardware replacement).

Plus the fact that 2.2 is another major patch coming, with the next Live Letter scheduled in 21st March (it's found in the Japanese Lodestone, titled "just before patch 2.2" so expect 2.2 to come a few days after 21st March) which is 3 weeks from now, I think it's only natural for us to feel concerned?

[cotti]

[For Dev/Comm Rep]

Refrain from doing this sad thing if you don't want to be a joke. There are direct communication channels with a chance of being answered just as good as this thread.

[Ooshima]

Refrain from doing this sad thing if you don't want to be a joke. There are direct communication channels with a chance of being answered just as good as this thread.

Which happen to be...? (pardon my ignorance)