We appreciate you taking the time to report this error to us. However, there is still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.

Time:
Frequency:
World name:
Character name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Steps:
1.
2.
3.