Terrible Payment System

[ZhangoSqu]

* Have all of your billing info available on the main page.

Yes, within reason. They should not display your full account number as this would be a security flaw.

* Have the ability to enable/disable services from the front page, or at worst, be an extra click away to a subpage where you do it.

No opinion on this, their setup seems to relate billing to individual services and therefore actually does make sense, the different pages aren't too confusing, but there is some unnecessary confusion that could be addressed.

* Allow us to use our credit cards to pay for our subscription directly with Square.

Never going to happen. First off, unless the company in question is also a financial institution you will never directly pay for a subscription with them. Even other large companies like Blizzard have a merchant account which handles all of their billing transactions on the back end. What SE should do, and what would amount to the same thing that you're asking for, is to make the payment process seamless so that you are not forced to navigate away from Square Enix's Account Management site in order to enter payment information in. I'm honestly surprised if ClickAndBuy does not have a better integration strategy than what is currently being used. If they do not, then SE should find an international partner that does support a more seamless integration, there are plenty of companies out there that do.

* Abolish the Crysta system. It's unneeded. Just use regular money native to the account holder's currency.

It may seem unneeded, but I believe they use Crysta for other services as well (or intend to at least). Its a company specific currency where, if you don't use all of it, then SE makes money off the deal. If you don't like Crysta, don't use it. Edit: Although, that being said their really aren't any good options, ClickAndBuy charges SE--which in turn charges us--petty fees, which is just anti-consumer, and for some people the idea of Crysta is just as bad. I don't know much about UltimatePay.

* Have a clearly obvious "Renew/Cancel subscription" button on the main page.

Especially with the changes that went in and the need to set up billing again a more obvious link to renewing/canceling subscriptions should have been placed on the main page, I agree.

* Other functions should take no more than 2 clicks to get to, such as change of address, password, etc.

The account management system is more convoluted then it needs to be. The hierarchy makes sense in some places, but, other places it just seems strange.