Terrible Payment System

[Skyrant_Kangaroomouse]

Try to cancel C&B and then you'll see the issue. I hit the button to stop billing by C&B yesterday and close my C&B acct. C&B will not cancel or stop any payments until 7-10 business days after I hit that button even tho I told them to stop yesterday. During the time my acct is frozen I cannot close my C&B acct until the middle of the month, even tho I told them yesterday I was no longer giving them any authorization to represent me in any fashion. No wonder SE stuck with them for so long its a pain in the ass to cancel anything they do.

Thats better than paypal! With PayPal you must have no outstanding transactions or subscriptions and all previous transactions must have been completed at least 30 days prior to canceling. If your account is negative, they will not cancel it either.


In any case, the monthly fee was taken on the 3rd, so your cancellation would have been to late anyways. Next time you should maybe cancel ahead of time and not right at the last minute. The only fault i see here is yours.

Again, i don't see anything wrong with C&B at all.

[Elkwood]

Thats better than paypal! With PayPal you must have no outstanding transactions or subscriptions and all previous transactions must have been completed at least 30 days prior to canceling. If your account is negative, they will not cancel it either.


In any case, the monthly fee was taken on the 3rd, so your cancellation would have been to late anyways. Next time you should maybe cancel ahead of time and not right at the last minute. The only fault i see here is yours.

Again, i don't see anything wrong with C&B at all.

Ahhh I see now it is my fault they never billed me for anything and I just wanted to close my account. Now see here is where you look like an @$$. C&B never billed me for anything because I do not have a FFXI account. C&B was setup for XIV which after hearing every issue and researching myself I decided I wanted them to have no access to anything of mine. See now there is NO WAY for me to remove my CC info from there system even tho I wanted to, I can add more CC but not remove old ones. They have never deducted 1 cent from my account, so why should i have to wait to have anything removed from there system. I should be able to close my account without fear of loss or revocation. As a consumer I do not have that, as a consumer I now see I must get a new CC because C&B will never remove said information from there system.

So please all knowing and wise man explain to me how anything here is my fault. There was nothing deducted on Sept 3rd, this has nothing to do with last minute transactions or not wanting to pay. This was me being diligent and wanting to cancel before they took any funds for FFXIV as after reading up on C&B I did not trust the system, nor do I any longer believe this game will be worth paying for anytime in the near present, and now you see why.

[Skyrant_Kangaroomouse]

Ahhh I see now it is my fault they never billed me for anything and I just wanted to close my account. Now see here is where you look like an @$$. C&B never billed me for anything because I do not have a FFXI account. C&B was setup for XIV which after hearing every issue and researching myself I decided I wanted them to have no access to anything of mine. See now there is NO WAY for me to remove my CC info from there system even tho I wanted to, I can add more CC but not remove old ones. They have never deducted 1 cent from my account, so why should i have to wait to have anything removed from there system. I should be able to close my account without fear of loss or revocation. As a consumer I do not have that, as a consumer I now see I must get a new CC because C&B will never remove said information from there system.

So please all knowing and wise man explain to me how anything here is my fault. There was nothing deducted on Sept 3rd, this has nothing to do with last minute transactions or not wanting to pay. This was me being diligent and wanting to cancel before they took any funds for FFXIV as after reading up on C&B I did not trust the system, nor do I any longer believe this game will be worth paying for anytime in the near present, and now you see why.

You can not remove your only CC from their system because a CC is required for an account. Is that so hard to understand? Apparently it is and so is the user agreement you had to read before you sign up. Next time take 5 minutes to read it before you subscribe to a service using your CC and private information, thats just common sense.

I wonder what you have been "reading up" on them that makes you so angry. It's a perfectly fine and normal payment provider just like paypal. Again, reading up is something you do before you go around giving websites your private information and CC.

You want your account closed, they do it within an acceptable timeframe of 7 - 10 days. There is no loss or revocation if you cancel your account. Like i mentioned before, with paypal you would have to wait 30 days.

I still don't see your problem, you got your account canceled, thats what you wanted. Now be happy and move on to greener pastures.