Terrible Payment System

[LillithaFenimore]

if the devs are doing their jobs? their job has nothing to do with billing issues, and is why we have not seen a response for it yet.

Billing issues are directed to phone support, I can tell ya if the support lines where flooded with WTF C&B calls, someone from billing would notice.

I have already had exp. with dealing with C&B. I was constantly getting a busy signal. That is why it took me 2 weeks to get in touch with them. I couldn't constantly call them throughout their work day, I have a child to take care of so their customer service contact is very difficult. Also, when I did get in touch with someone they were very very rude for no reason at all.

Also I have, as some other have, sent e-mails in regards to their billing. We have no received e-mails in response. However, I will try giving them a call. Doing those IMO isn't enough. I think keeping this thread alive that way it can hit the devs, and the devs can pass it on up.

As someone had mentioned, the Devs obviously know this is an issue considering there was a response from a Dev on the XI forums. However, I will agree they can't just say something as it is not their place, they have to be told they are in the okay to say something since obviously finance is not their department.

I think hitting SE from any angel possible in regards to this is productive as long as it's kept civil. So for everyone out there, please keep voicing your opinons on here, via SE's billing e-mail, and if possible making a call...maybe they will get the point...

[Kailea_Nagisa]

I have already had exp. with dealing with C&B. I was constantly getting a busy signal. That is why it took me 2 weeks to get in touch with them. I couldn't constantly call them throughout their work day, I have a child to take care of so their customer service contact is very difficult. Also, when I did get in touch with someone they were very very rude for no reason at all.

Also I have, as some other have, sent e-mails in regards to their billing. We have no received e-mails in response. However, I will try giving them a call. Doing those IMO isn't enough. I think keeping this thread alive that way it can hit the devs, and the devs can pass it on up.

As someone had mentioned, the Devs obviously know this is an issue considering there was a response from a Dev on the XI forums. However, I will agree they can't just say something as it is not their place, they have to be told they are in the okay to say something since obviously finance is not their department.

I think hitting SE from any angel possible in regards to this is productive as long as it's kept civil. So for everyone out there, please keep voicing your opinons on here, via SE's billing e-mail, and if possible making a call...maybe they will get the point...

I was talking about calling SE support not C&B

[LillithaFenimore]

I was talking about calling SE support not C&B

Yes so was I.