Terrible Payment System

[origamikitsune]

You know, with as many replies as there are, and with as many views, you have to know that the mods have reported this to the dev team. My guess, and this is just a guess, is that someone on the FF14 teams was told by someone higher up, "No Comment."

[Razor]

You know, with as many replies as there are, and with as many views, you have to know that the mods have reported this to the dev team. My guess, and this is just a guess, is that someone on the FF14 teams was told by someone higher up, "No Comment."

A lot of people in both the XIV and XI forums give the dev team a lot of flak for not really discussing this matter but I think most of that is unjustified. The decision to use Clickandbuy was likely neither Yoshi's decision nor Tanaka's and was probably determined by the CEO/board of Square Enix. Our community reps can only provide the feedback to Yoshi and he is likely powerless to really do anything to resolve the matter besides suggest to his superiors that there is a lot of distress about the billing system.

[SilvertearRen]

A lot of people in both the XIV and XI forums give the dev team a lot of flak for not really discussing this matter but I think most of that is unjustified. The decision to use Clickandbuy was likely neither Yoshi's decision nor Tanaka's and was probably determined by the CEO/board of Square Enix. Our community reps can only provide the feedback to Yoshi and he is likely powerless to really do anything to resolve the matter besides suggest to his superiors that there is a lot of distress about the billing system.

Which is precisely what we need to see done. If he doesn't man up and break the barriers, he's going to be just as big a disappointment as Tanaka was. Anybody can create content, but not everybody can accommodate their audiences as well as some people can.

[Razor]

Which is precisely what we need to see done. If he doesn't man up and break the barriers, he's going to be just as big a disappointment as Tanaka was. Anybody can create content, but not everybody can accommodate their audiences as well as some people can.

Well we don't know whether he has, hasn't, cannot, or will not. Even if he has he may be under duress to keep quiet about it, after all, they do pay his checks. And I've read in numerous places that Square Enix's upper management is not exactly the friendliest group of people, so I feel he is innocent until proven guilty.

Regardless of whether Square Enix cares about what Yoshi, the devs, or the community thinks; they not only want to make money but need to. Suffering heavy losses already with XIV, XI subscriptions is currently still a large percentage of their revenue. When Sept 1st rolls around if the 1000 replies on the XI's forum's version of this thread are serious about standing up against SE and Click and Buy (which many are for the sole reason they cant even USE it), then Square Enix's revenue will take another hard hit which the upper management is likely aware they can't sustain.

But who knows, I want to have faith in Square Enix but I'm not sure if they will budge on this one.

[SilvertearRen]

Well we don't know whether he has, hasn't, cannot, or will not. Even if he has he may be under duress to keep quiet about it, after all, they do pay his checks. And I've read in numerous places that Square Enix's upper management is not exactly the friendliest group of people, so I feel he is innocent until proven guilty.

Regardless of whether Square Enix cares about what Yoshi, the devs, or the community thinks; they not only want to make money but need to. Suffering heavy losses already with XIV, XI subscriptions is currently still a large percentage of their revenue. When Sept 1st rolls around if the 1000 replies on the XI's forum's version of this thread are serious about standing up against SE and Click and Buy (which many are for the sole reason they cant even USE it), then Square Enix's revenue will take another hard hit which the upper management is likely aware they can't sustain.

But who knows, I want to have faith in Square Enix but I'm not sure if they will budge on this one.

If their past behavior is anything to go by, they are going to bollock this up.

[Lerris]

You know, with as many replies as there are, and with as many views, you have to know that the mods have reported this to the dev team. My guess, and this is just a guess, is that someone on the FF14 teams was told by someone higher up, "No Comment."

Exactly this.
This is not a development issue, it is a billing issue, and so the dev team is in no position to respond as it has nothing to do with them.

[LillithaFenimore]

Exactly this.
This is not a development issue, it is a billing issue, and so the dev team is in no position to respond as it has nothing to do with them.

Then I guess we just keep bringing on the noise and for those who are serious about quitting if they don't change or offer a more secure option to pay...better stick to their guns...this goes for XIV and XI players. Hopefully boycotting will send a message to the ones who can comment and who can make decisions in regards to payments. Because tbh their form of billing is very shady. I don't mind the crysta method...however there are many who can't even use that form of payment and to say "tough luck to you guys"...well that's just wrong.

The dev team can't respond you are right, but hopefully the message is getting to the right people on this. Lets just keep the thread alive so they know that many mean business.

[Chocobits]

Exactly this.
This is not a development issue, it is a billing issue, and so the dev team is in no position to respond as it has nothing to do with them.

Perhaps the majority of us just posted in the wrong forum. Can you direct us to the Billing Department forums?

If not, the only venue SE has opened to us are the official dev forums, and so we'll continue to post our concerns here.

Also, I have requested forum features such as numbered DEV10XX tags or a subforum for these specific topics. All have gone unanswered.

I wonder, when people rally and picket outside of a building and cause a media stir, do the higher ups for the company summarily dismiss their concerns because they hadn't voiced their objections via the provided methods (which don't exist in this case)?

Since it is becoming increasingly apparent that our concerns are being summarily dismissed, do we need to raise a media stir? If so, what are some possible ways to do this? After pro gaming sites reported on the 18 hour FFXI Pandemonium Warden fight, the media caught wind and also made reports critical of SE. Where can we take our concerns to so that they will make a larger wave?

[KaiKatzchen]

Exactly this.
This is not a development issue, it is a billing issue, and so the dev team is in no position to respond as it has nothing to do with them.

If this is a billing issue, not a dev team issue and they are in no position to respond, then why did the dev team respond to almost the same exact subject thread that was over on the FFXI boards? Over there they are saying that they know of the issues with the payment system, and that they are looking into further options that they can offer the players.

So obviously they are in a position to respond to this issue.