Quote Originally Posted by Catapult View Post
Remember, to get anywhere you will need to have a legit complaint (double-billing, overcharging, funds taken for admin purposes against T&C) and will have to attempt to raise it with C&B. If you reach a point of no resolution (which can include no response from C&B for say... a week and can show you've done everything reasonable on your end to contact them), then you should approach the Financial Ombudsman, NOT the FSA. The FSA regulates the industry. The Ombudsman resolves consumer complaints.

I don't have such a personal experience yet, but I know my options if I do.

Also, Ren, you should check to make sure your SE account end is in order. The last thing you want is it attempting to keep updated details with C&B on the SE end, causing further complications.
I've already switched it to Crysta, with a balance of zero Crysta. That should be sufficient.