Terrible Payment System

[Catapult]

Better to lodge a complaint with the Financial Services Authority and let THEM do the suing.

This is not the US, where it is up to the consumer to sue for action to be taken. There is a financial ombudsman that exists for the primary purpose of being a middleman during major complaint issues, a middleman who can legally impose penalties through legislation if the relevant company does not act to resolve the issue. 99% of issues then get resolved without even needing to touch the courts.

(PS: Aussies may be brutal, but we are also hellishly loyal. Gain our loyalties and you've got a customer for life, regardless of the costs. Piss us off and you've lost us for life.)

[SilvertearRen]

Better to lodge a complaint with the Financial Services Authority and let THEM do the suing.

This is not the US, where it is up to the consumer to sue for action to be taken. There is a financial ombudsman that exists for the primary purpose of being a middleman during major complaint issues.

(PS: Aussies may be brutal, but we are also hellishly loyal. Gain our loyalties and you've got a customer for life, regardless of the costs. Piss us off and you've lost us for life.)

I tried looking up the ombudsman information and found no direct contact information.

[Catapult]

I tried looking up the ombudsman information and found no direct contact information.

http://www.financial-ombudsman.org.u...act/index.html
http://www.fsa.gov.uk/Pages/consumer...ct/index.shtml