Terrible Payment System

[SilvertearRen]

Everyone that played FFXI assumed that any changes to the billing system could only be an improvement, after years of double billing, overcharging (reactivating for the last day of month = $12.95 for 1 day + $12.95 for the next month, plus $2 per mule), lack of subscription based billing cycle and other issues. But they were wrong. Dead wrong. It could indeed get worse.

Thanks everyone for helping to keep this alive. While it's not as popular as the FFXI thread with over 1,000 posts, for a community of our size it really shows a large chunk of players feel the same way. As this is currently the largest thread on the FFXIV forums dealing with payment concerns, a community rep response is long overdue.

I agree. However, I feel as if Square-Enix is trying to kick the can down the road by keeping quiet about it - or the community reps are too afraid to actually bring the issue to the attention of the top brass in Tokyo. There's SOMETHING that led Square Enix to choose ClickandBuy over a proper, regulated American payment processing company - or doing it themselves. To me, this suggests that there have been business ethics violations on the same scale as the Livedoor scandal, and Square is probably trying their hardest to keep a lid on it.

Well, it's going to be impossible to keep a lid on it as long as users are willing to quit over a lack of reliable, trustworthy payment processing options.

P.S. Side note to Square Enix: If ClickandBuy tells you "we're reliable, we're trustworthy", and you're willing to put more value on their word over the customer's, then there is a very serious problem going on internally at Square-Enix...