Terrible Payment System

[Resheph]

Have just begun the process of cancelling my click and buy after hearing these horror stories from people I know and seeing all the threads about it. I definitely don't want to deal with a company that is this Shady. In my opinion, this is an issue that will have bearing on whether or not many people will decide to pay for the game when SE decided to start charging. A simple and easy to use, fraud-free system will need to be in place in time for the PS3 launch and the first billing cycles begin...

[SilvertearRen]

After reading all of this, I am pretty much ready to terminate my Click and Buy account once billing resumes. It is ludicrous that Square Enix would go to a shady, untrustworthy company for their payment processing options. Did someone funnel their contracts to C&B? If so, that idiot needs to be fired.

P.S. ClickandBuy is "powered" by Deutsche Telekom, the German telecommunications company that owns T-Mobile USA.

[SilvertearRen]

I don't want this discussion topic to die, because this is a very serious issue. There are business issues of trustworthiness and security that revolve around ClickandBuy, and I am utterly upset by the fact that Square would offer a direct-to-SE payment option to japanese players, but not to western players.

It just reeks of corporate cronyism. Whoever recommended that ClickandBuy be used as an intermediary for Square Enix needs to be FIRED. Like I said before.

Edit: I've just started the process of closing my ClickAndBuy account.

[Chocobits]

I don't want this discussion topic to die, because this is a very serious issue. There are business issues of trustworthiness and security that revolve around ClickandBuy, and I am utterly upset by the fact that Square would offer a direct-to-SE payment option to japanese players, but not to western players.

It just reeks of corporate cronyism. Whoever recommended that ClickandBuy be used as an intermediary for Square Enix needs to be FIRED. Like I said before.

Edit: I've just started the process of closing my ClickAndBuy account.

Good luck! Carefully review your statements for the next 6 months.. they love to reactivate accounts and start charging people again!

[SilvertearRen]

Good luck! Carefully review your statements for the next 6 months.. they love to reactivate accounts and start charging people again!

The minute they do that, is the minute I buy an airline ticket to Britain, and chuck some molotov cocktails into their offices. I do not appreciate underhanded business practices.

What I am absolutely upset at the most is the lack of response from Square Enix on this matter. It's as if they've been bought out by the Yakuza.

Edit: OH WOW, FOR FUCK'S SAKE, SQUARE ENIX. WHY DID YOU THROW IN WITH THESE DOUCHES? They won't let me DIRECTLY contact their customer service, and they won't let me DELETE my credit card information from the account. Seriously, Square Enix, DROP CLICK AND BUY. THEY ARE NOT WORTH THE PR DISASTER THAT'S GOING TO DESTROY YOUR CREDIBILITY FOR ALL TIME.

[Chocobits]

The minute they do that, is the minute I buy an airline ticket to Britain, and chuck some molotov cocktails into their offices. I do not appreciate underhanded business practices.

What I am absolutely upset at the most is the lack of response from Square Enix on this matter. It's as if they've been bought out by the Yakuza.

Edit: OH WOW, FOR FUCK'S SAKE, SQUARE ENIX. WHY DID YOU THROW IN WITH THESE DOUCHES? They won't let me DIRECTLY contact their customer service, and they won't let me DELETE my credit card information from the account. Seriously, Square Enix, DROP CLICK AND BUY. THEY ARE NOT WORTH THE PR DISASTER THAT'S GOING TO DESTROY YOUR CREDIBILITY FOR ALL TIME.

Yes, it's been mentioned before.. anything you provide them stays provided.. forever. It would probably be easier and safer asking your bank for a new card number and updating your payment info with everyone else you use automatic withdrawals from.

[SilvertearRen]

Yes, it's been mentioned before.. anything you provide them stays provided.. forever. It would probably be easier and safer asking your bank for a new card number and updating your payment info with everyone else you use automatic withdrawals from.

No kidding! Why haven't we gotten a response from Square Enix on this issue yet!? This is SERIOUS!! Square is going to lose a lot of business over this once subscriptions kick in again, and they are still not addressing it. This is VERY bad for business.

[LillithaFenimore]

Hate to break it to you but there is more then 1200 posts on this. There is another thread with another 300 posts on this subject further down. There is about 1700 NA posts alone.

What part of 1200 + did you not get. I just did simple math with what some have posted then added the "+" sign to indicate that there are obviously more that hasn't been mentioned in numbers and that there WILL continue to be more...

/facepalm

Who's side are you on anyways? >.>;

[LillithaFenimore]

The minute they do that, is the minute I buy an airline ticket to Britain, and chuck some molotov cocktails into their offices. I do not appreciate underhanded business practices.

What I am absolutely upset at the most is the lack of response from Square Enix on this matter. It's as if they've been bought out by the Yakuza.

Edit: OH WOW, FOR FUCK'S SAKE, SQUARE ENIX. WHY DID YOU THROW IN WITH THESE DOUCHES? They won't let me DIRECTLY contact their customer service, and they won't let me DELETE my credit card information from the account. Seriously, Square Enix, DROP CLICK AND BUY. THEY ARE NOT WORTH THE PR DISASTER THAT'S GOING TO DESTROY YOUR CREDIBILITY FOR ALL TIME.

Actually you can contact C&B directly, however you need to do it during Britian's business hours, and be prepared to speak to someone on the phone...also, it may take you a while to get in touch with someone directly...it literally took me two weeks. It was insane. When I did get in touch with someone they were rude to me when I was being nice.

Also, anyone looking to cancel their C&B accounts are better off canceling their current card and getting a new one issued by your bank. Because like many have said, they keep your information on file, some have mentioned they re-activate accounts and start charging, and if you do go through with canceling them on your current card you will be jumping through hoops of fire blindfolded while people are tossing eggs at you...just sayin'

[SilvertearRen]

Actually you can contact C&B directly, however you need to do it during Britian's business hours, and be prepared to speak to someone on the phone...also, it may take you a while to get in touch with someone directly...it literally took me two weeks. It was insane. When I did get in touch with someone they were rude to me when I was being nice.

Also, anyone looking to cancel their C&B accounts are better off canceling their current card and getting a new one issued by your bank. Because like many have said, they keep your information on file, some have mentioned they re-activate accounts and start charging, and if you do go through with canceling them on your current card you will be jumping through hoops of fire blindfolded while people are tossing eggs at you...just sayin'

The problem with that is that I'm Deaf, and the relay services here in the U.S. do not do international calls! That makes it impossible!