Terrible Payment System

[Catapult]

I have not yet received a reply from SE on this topic. I am now sending the following email to the UK financial services authority:

Hello,

I am a member of an online gaming community playing the online game Final Fantasy XIV, produced by Square Enix. Being an online game, there are to be subscription fees for this game in the future. One of the prevelant payment options (and indeed the only payment option for many regions around the world) is through the company ClickandBuy based in London, which quotes the FSA registration number of 454127.

I would like to refer you to the following website:
http://www.clickandbuy.com/EU/en/sa/...bereich=surfer

In your database, this company is listed as being "No longer authorized".

If I may ask, at what point in time did this company lose its authorisation? Also, are any activities occuring in an attempt to restore the authorisation? Lastly, and presuming the worst with this question, would the continued operation of this company in financial services constitute a violation of United Kingdom law?

It is my hope that I might be able to take any feedback on this matter to my community of players, who have been receiving very little in the way of correspondance on this topic of our concern, from both the game producer and ClickandBuy itself. Any information you can provide may assist us in deciding whether or not to engage with this company in the future.

Yours in sincerity,

*my real name here*

Let's see what we can find out.

[LillithaFenimore]

I have not yet received a reply from SE on this topic. I am now sending the following email to the UK financial services authority:


Let's see what we can find out.

Cat, have you heard anything back from this? I was just curious. Also if you havn't I would like the link to where I can send this exact same letter since I have already sent the same letter earlier to SE about billing. Trying to help light some fires under bottoms to maybe get some more answers.

[Catapult]

Cat, have you heard anything back from this? I was just curious. Also if you havn't I would like the link to where I can send this exact same letter since I have already sent the same letter earlier to SE about billing. Trying to help light some fires under bottoms to maybe get some more answers.

Sadly, not yet, but this is a government department we are talking about and I'm not based in the UK either.

http://www.fsa.gov.uk/Pages/consumer...ct/index.shtml
This is where I got the contact info from.

No response form SE either. Probably filed in the "better to not say anything controversial" basket.

[LillithaFenimore]

Sadly, not yet, but this is a government department we are talking about and I'm not based in the UK either.

http://www.fsa.gov.uk/Pages/consumer...ct/index.shtml
This is where I got the contact info from.

No response form SE either. Probably filed in the "better to not say anything controversial" basket.

Cat,
I am not in the UK either, however, maybe just having a "trail" to C&B of issues and what not may have an affect on them changing the payment system in the future? I mean it can't really hurt to try.

[LillithaFenimore]

Cat,
I am not in the UK either, however, maybe just having a "trail" to C&B of issues and what not may have an affect on them changing the payment system in the future? I mean it can't really hurt to try.

Cat, when I tried to click on e-mail, it woudln't let me grab the email because I don't use an e-mail client, I use gmail. Do you think you could post the email addy so I can cut/paste? Thanks.

[Catapult]

Cat, when I tried to click on e-mail, it woudln't let me grab the email because I don't use an e-mail client, I use gmail. Do you think you could post the email addy so I can cut/paste? Thanks.

consumer.queries@fsa.gov.uk