Quote Originally Posted by SilvertearRen View Post
Square Enix had an F rating.

Do you have any idea why?

I'll tell you.

Customer.

Service.

Or the lack thereof. Everybody that a customer can interact with is basically behind a virtual wall, and are required to go by a strictly-rehearsed checklist. It's impersonal, it's very frustrating, and it's not a very positive experience.
if you look at their current core it is an A+
http://www.la.bbb.org/business-revie...do-CA-13168063

It was an F/E for a good while because right when FFXI came out in the US, alot of people made complaints to the BBB for the stupidest of reasons about the game.