Terrible Payment System

[LillithaFenimore]

if the devs are doing their jobs? their job has nothing to do with billing issues, and is why we have not seen a response for it yet.

Billing issues are directed to phone support, I can tell ya if the support lines where flooded with WTF C&B calls, someone from billing would notice.

I have already had exp. with dealing with C&B. I was constantly getting a busy signal. That is why it took me 2 weeks to get in touch with them. I couldn't constantly call them throughout their work day, I have a child to take care of so their customer service contact is very difficult. Also, when I did get in touch with someone they were very very rude for no reason at all.

Also I have, as some other have, sent e-mails in regards to their billing. We have no received e-mails in response. However, I will try giving them a call. Doing those IMO isn't enough. I think keeping this thread alive that way it can hit the devs, and the devs can pass it on up.

As someone had mentioned, the Devs obviously know this is an issue considering there was a response from a Dev on the XI forums. However, I will agree they can't just say something as it is not their place, they have to be told they are in the okay to say something since obviously finance is not their department.

I think hitting SE from any angel possible in regards to this is productive as long as it's kept civil. So for everyone out there, please keep voicing your opinons on here, via SE's billing e-mail, and if possible making a call...maybe they will get the point...

[Kailea_Nagisa]

I have already had exp. with dealing with C&B. I was constantly getting a busy signal. That is why it took me 2 weeks to get in touch with them. I couldn't constantly call them throughout their work day, I have a child to take care of so their customer service contact is very difficult. Also, when I did get in touch with someone they were very very rude for no reason at all.

Also I have, as some other have, sent e-mails in regards to their billing. We have no received e-mails in response. However, I will try giving them a call. Doing those IMO isn't enough. I think keeping this thread alive that way it can hit the devs, and the devs can pass it on up.

As someone had mentioned, the Devs obviously know this is an issue considering there was a response from a Dev on the XI forums. However, I will agree they can't just say something as it is not their place, they have to be told they are in the okay to say something since obviously finance is not their department.

I think hitting SE from any angel possible in regards to this is productive as long as it's kept civil. So for everyone out there, please keep voicing your opinons on here, via SE's billing e-mail, and if possible making a call...maybe they will get the point...

I was talking about calling SE support not C&B

[Catapult]

Trying to be diplomatic here guys.

You want to make more noise? Don't confine yourself to just the one avenue of action. We can keep this thread going AND take up other options.

I got a response from the FSA at least.
As for the email I sent to SE email support, no response.

Can people in the US, UK or JP please try calling your local SE support department? I am not in a position to make such an international call easily.

[LillithaFenimore]

Trying to be diplomatic here guys.

You want to make more noise? Don't confine yourself to just the one avenue of action. We can keep this thread going AND take up other options.

I got a response from the FSA at least.
As for the email I sent to SE email support, no response.

Can people in the US, UK or JP please try calling your local SE support department? I am not in a position to make such an international call easily.

I will definatly try calling because I have already e-mailed SE as you have in regards to billing and I still have no response either, however, if they don't have a toll free customer service number, I am only willing to stay on hold for a certian amount of time, I don't want to eat up all my minutes on my cell.

[Zenaku]

This is from FFXI

You, the community, have clearly expressed your dissatisfaction with our billing system transition—and we are listening. We now understand that the options we presented you did not meet the level of service you have come to expect from Square Enix, so we have been working hard to address these concerns.

Accordingly, we will be extending the transfer cut-off date until we are able to implement the following improvements:
- New credit card payment options for Crysta [Available Now]
- The ability to specify exactly how much Crysta you want to buy [Early Fall]
- New recurring payment credit card options [Mid Fall]

We hope these steps show our ongoing commitment to you, our fans. It is our goal to make the FINAL FANTASY XI experience as fun and rewarding as possible.

Also in the days to come we'll reveal details for new offers and incentives to help ease your transition to the new system.

We sincerely thank you for your continued support of FINAL FANTASY XI.

Now i wonder if this would also be for FFXIV seeing how it the same system i don't see why not. I think this would fix the issue "The ability to specify exactly how much Crysta you want to buy" i just buy with crysta and put how much i want put.

[Kailea_Nagisa]

This is from FFXI



Now i wonder if this would also be for FFXIV

yes it would, since they are talking about the account system

[Chardrizard]

XI getting new payment method, finally a little bit of light.

http://www.playonline.com/pcd/topics...78/detail.html

[LillithaFenimore]

Just saw the post...but I wonder if this will affect us as well?

[Zenaku]

Just saw the post...but I wonder if this will affect us as well?

Same payment system so yes it would I don't know why the dev team are not posting this over here on FFXIV forums. It does not matter if we not paying yet the issue is still the same but at least i saw that on pol

i'm happy now i can buy that amount of crysta i need for both me and my gf account.

[LillithaFenimore]

Same payment system so yes it would I don't know why the dev team are not posting this over here on FFXIV forums. It does not matter if we not paying yet the issue is still the same but at least i saw that on pol

i'm happy now i can buy that amount of crysta i need for both me and my gf account.

Yeah so when the new system hits this midfall I'll have to cancel my current CC that C&B is with and get the crysta set up XD LOL