SE call your ISP and fix the lag. Info inside.

[remidi]

From ReplicaX in this post: http://forum.square-enix.com/ffxiv/t...me-to-deliever...

If what this customer says is true you need to fix this ASAP SE. Initiate contacting the correct people please. I am getting tired of other users on these forums pointing fingers and blaming everyone but SE for this issue. Get rid of the character limit as well...we are all just editing to bypass it....


"In the case of Verizon in the NE USA. SE pays Ormuco for Data Solutions. Ormuco pays Level 3 for bandwidth. Verizon has a Peering agreement with Level 3.
The problem isn't the Peer Exchange. The Data is getting lost after it in Level 3's network. This is not Verizon's issue. It is between Ormuco and Level 3 but also involves SE as they pay Ormuco.

Right outside the NA DataCenter's internal network:

IP Location: Montreal, Canada Level 3 Communications Inc.
ASN: Canada AS3356 LEVEL3 Level 3 Communications (registered Mar 10, 2000)
Resolve Host: ORMUCO-COMM.car2.Montreal2.Level3.net
IP Address: 4.59.178.74

SE pays Ormuco. SE customers are affected by Ormuco/Level 3. We don't complain to them SE does as they pay them for the service.

As far as other ISPs and different routing idk. I'm only familiar with what I can test."


**More from ReplicaX

"IP Location: Montreal, Canada Level 3 Communications Inc.
ASN: Canada AS3356 LEVEL3 Level 3 Communications (registered Mar 10, 2000)
Resolve Host: ORMUCO-COMM.car2.Montreal2.Level3.net
IP Address: 4.59.178.74

IP Location: Canada, Montreal Ormuco
ASN: Canada AS174 COGENT Cogent/PSI (registered May 16, 1996)
IP Address: 38.122.42.34

Source: whois.arin.net"


I guess the real question is..is this true? It's what I have been saying all along but have not had proof.

[remidi]

Please reply and keep this thread alive if this is true. This is exactly what we need. I love this game and want to continue playing it.

[Day_Night]

Subbed, waiting for a dev reply.

[Tupsi]

Subbed, waiting for a dev reply.

Chances are you can't as it deals with another company, contractual agreements likely prevents SE from being open about problems with another company they deal with.

[Clavaat]

Ormuco is not an ISP, it's a Data Solutions company. And, as said in that thread, the package loss is occurring between Ormuco and Level-3. The terminology in here is not exactly correct.

[WHS]

bump, want an SE answer too. If not something more concrete please and how about at least the idea of a fix?

[ReplicaX]

Ormuco is not an ISP, it's a Data Solutions company. And, as said in that thread, the package loss is occurring between Ormuco and Level-3. The terminology in here is not exactly correct.

This is correct they are a Data Solutions Company.

The Original Post here is mixing info on Verizon Northeastern US players routing thru Level 3 and getting Packet Loss at the Destination due to an issue with Level 3. With info posted showing evidence that Ormuco via Whois is SE's Data Solutions Company.

I don't have or know their contracts, the details/levels of service, etc and they likely have a non-disclosure agreement. The Original Post here is confusing as it is 2 different conversations with 2 different forum members combined.

SE knows the issue and we might not even get a response due to a NDA.

[Day_Night]

More like this thread is going to get ignored just like all the other ones.