FFXIV Not responding

[Zenaku]

I've been talking to a friend that plays FFXIV, and both her and her boyfriend play it on laptops way older than mine. Their laptops are Acer and Dell, respectively. They've had no issues with it at all

Some laptop can play because they have good video card build in yours is cheap pretty much only good for playing low end games you could play wow and final fantasy XI online with that but not Final fantasy XIV or any game that run more on GPU.

What setting do they play on this so said laptop? and do you know the spec for it?