I just had my free trial period end for FFXIV. During that 30 day's my girlfriend and I both made characters to try out our respective classes. We both loved it and wanted to continue playing.

I subscribed with the option that gives you one character...is that standard subscription? Anyway, I go to delete her character so she can keep the same name and am unable. Not playing the character I completely get, but the option to delete is gone. She doesn't wanna play if she can't get the same name.

Is there a ticket I could submit, or do I have to pay more for a month just to get the option to delete?