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  1. 02-11-2014 04:17 PM #1
    KabuTheFox
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    Dec 2013
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    7
    Character
    Kabu Thefox
    World
    Cactuar
    Main Class
    Arcanist Lv 53

    question about your own personal experiences with the support team

    how long does it usually take for them to reply?

    ----
    i had to reformat my phone due to some pretty bad issues, problem is i had my security token on there and did not realize that i would need to re-register it, which i cant since i need it to access my account.

    anyway around this, or do you think they will help me out by somehow verfiying its me?
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  2. 02-11-2014 04:45 PM #2
    Xayoc
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    Aug 2013
    Location
    Hawaii
    Posts
    345
    Character
    Youko Nakajima
    World
    Gilgamesh
    Main Class
    Arcanist Lv 50
    Query: In Game Support or SE Customer Service?
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  3. 02-11-2014 05:16 PM #3
    KabuTheFox
    Player
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    Dec 2013
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    7
    Character
    Kabu Thefox
    World
    Cactuar
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    Arcanist Lv 53
    Quote Originally Posted by Xayoc View Post
    Query: In Game Support or SE Customer Service?
    i wanna say in game support since i went straight from the ff14 support/query page (also sent one from the general square enix support page, just incase)
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  4. 02-11-2014 06:05 PM #4
    SarcasmMisser
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    Oct 2013
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    1,128
    Character
    Captnyan Meowpants
    World
    Tonberry
    Main Class
    Thaumaturge Lv 70
    7 minutes for a fantasia restore
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  5. 02-13-2014 01:03 AM #5
    Fireball
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    May 2011
    Location
    Ul'dah
    Posts
    7
    Character
    Fireball Hikari
    World
    Hyperion
    Main Class
    Gladiator Lv 50
    I don't think the in-game support can help you there. You should contact their support center instead.
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  6. 02-13-2014 01:11 AM #6
    Lurkios
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    Aug 2013
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    422
    Character
    Lyli Hanabira
    World
    Sargatanas
    Main Class
    Arcanist Lv 70
    In-game support probably averages about 20 minute replies in my experience.

    Out of game, we're going on 2 months.
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