Did you get a lot of "member has withdrawn" messages? I'm half convinced you sometimes get "booted" from the queue sometimes when that happens and it resets. Just because all the windows will be lit up, Duty Ready, member withdraws, windows still lit up, Duty Ready, member withdraws, all windows are now dim and empty for 10-15 mins again, repeats till your queue time is now over an hour when average is less than 30 mins. It happens to me a lot but, I'm on Murphy's Law's $#!% list so...