Error [2002] the lobby server connection has encountered an error

[punitenshu]

Well, at least you can access an NA/EU server. Aether, Primal, and Chaos are the ones that don't work for me. The JP Data Centers work just fine though. Wonder why yours is different...

[Aezel]

No joy here either. Played without errors until last night and now when I try to log in I keep getting the 2002 error as well.
Chaos data center / Moogle server.

edit: Tried again and now I can't even get the launcher to work: it says a system error has occurered: -2146697211.
Maybe they're working on it then now that I get different results from logging in .

[Holyvision]

Make sure everyone having this issue is also submitting a ticket with technical support. Flooding their support with similar tickets on this issue may well be the only way to get it fixed, as it would seem they don't give $0.02 about what gets posted here.

[yangusis]

Make sure everyone having this issue is also submitting a ticket with technical support. Flooding their support with similar tickets on this issue may well be the only way to get it fixed, as it would seem they don't give $0.02 about what gets posted here.

How do I submit a ticket? I've been getting this issue pretty much since I bought the game. It's ridiculous. Every day I get off work and I can't even get in. And on the off-chance I do get in, my ping is iffy (it's fine in everything else), and sometimes it'll just d/c me with the 90k error.

[Holyvision]

How do I submit a ticket? I've been getting this issue pretty much since I bought the game. It's ridiculous. Every day I get off work and I can't even get in. And on the off-chance I do get in, my ping is iffy (it's fine in everything else), and sometimes it'll just d/c me with the 90k error.

In the game client, before you login and start the game -- click where it says "support" at the bottom of the page, this will open a website. Follow the directions on this page where it says "contact us" to send in a support ticket. These forums only exist for users to find answers among themselves it would seem, sadly.

[Carianta]

I've spent the last hour trying to help a friend over remote desktop with the same issue. I'm currently logged into Balmung just fine, have run a CT, no issues.

A friend who just bought the game yesterday was able to play fine last night, but all day today he's been unable to login and has been getting the Error 2002 disconnect issue.

I'm a network engineer so I'm familiar with the standard connectivity BS. We've bounced client workstation and modem, I've disabled the firewall entirely, have forwarded the relevant ports for the game, have even attempted forwarding ALL traffic (unable to perform router bypass as he has a combination router/modem from his ISP). I've checked all relevant services as well, but he's unable to load his character list at all on Balmung.

Our most recent step was to attempt creating a character on an alternate server, which he was able to do during testing (on Yojimbo). I'm unsure if this is specific to Balmung, or perhaps one of the authentication servers for the Aether group but this definitely isn't a client side issue. Can someone please investigate further?

[punitenshu]

My 2002 error occurs across all NA Data Centers, but not on JP Data Centers where I am able to create new characters. Is yours across all NA Data Centers as well?

[nimusho]

My 2002 error occurs across all NA Data Centers, but not on JP Data Centers where I am able to create new characters. Is yours across all NA Data Centers as well?

Same as mine.

[Carianta]

Same behavior I was seeing while RDPing to my friend's machine. I'm in the Northeast and am logging in perfectly fine, unsure if it's a geographic issue with one of the login gateways but the affected user I was troubleshooting is in Texas.

[punitenshu]

I am also in Texas (Dallas) on Verizon FIOS.