Error [2002] the lobby server connection has encountered an error

[PrinnyCreed]

Update(?):
Still receiving 2002s as well as 90000 errors.
I've tried to connect to the Aether data center and it just gives me a 2002 error.

Haven't been able to play this entire week because SE hasn't said anything about this problem... :/

[punitenshu]

I started getting the 2002 Error at the Character Select Screen (or at the title screen after X'ing out of the Character select screen two) hours ago. All I did was log out, make breakfast, and when I came back, *poof*, can't play anymore.

Tried 3 PCs, two networks, wired/wireless, restarted routers and PCs, disabled AV and firewall, and nothing helps....

[Darthenron]

I can't login either, at least now the servers went from being super laggy all the time to down, maybe they will fix it this time around.

[Holyvision]

Same exact issue here -- Aether cluster, Mateus server. Worked perfectly fine yesterday evening, went to play today, and none of my characters load when I hit "play" on the main menu, and after a few moments I get a 2002 error message saying the lobby server connection has encountered an error. I have tried restarting, reinstalling, restarted router, tried starting as administrator, etc etc, to no avail.

I have made no network changes, firewall changes, or updates to any pertinent software since the game played perfectly fine yesterday. It is worth noting, that I can connect to Asian and EU data clusters without any issue at all, but I cannot connect to Aether at all.

I expect to be reimbursed for time I am unable to play due to issues on the dev side of the game, especially since we haven't gotten any response or acknowledgement of the issue whatsoever.

ISP: Verizon FiOS 75mb/s down 100mb/s up

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS InsydeH2O Version 03.71.515DCN36WW(V2.03)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8094.355MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16186.891MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 714.014GB SYSTEM_FREEDISC_SPACE 160.505GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 29.296GB SYSTEM_FREEDISC_SPACE 29.206GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 29.296GB SYSTEM_FREEDISC_SPACE 29.206GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics 4000
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 1990.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.184 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0010.3257
SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2013 8:28:52 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Plantronics GameCom 780)
SYSTEM_SOUND_DEVICE_ID {B1E45C29-4289-4ACF-A7F6-00AF69CDBF77}
SYSTEM_SOUND_DEVICE_NAME PLTGC.sys
SYSTEM_SOUND_DRIVER_VERSION 8.00.0008.2162
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/7/2013 2:18:14 PM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {841368DF-3998-46B3-A492-8FE4ABC1EBD6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6543
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/3/2012 4:55:54 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FE81E68B-AA62-48AF-841E-6C71265B6897}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6543
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/3/2012 4:55:54 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BA26550-1D77-11E3-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BA34FB0-1D77-11E3-8002444553540000}
SYSTEM_INPUT_NAME Plantronics GameCom 780
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0

[punitenshu]

I wish they'd tell us which error they are addressing in the announcements. At least that way I'd know whether our problem is even being looked into.

The generic "difficulty accessing several worlds" doesn't really help when it seems that there are currently multiple issues that could be described that way. (This or the disconnects some people are getting)

[Holyvision]

Has anyone else also submitted a support ticket in addition to posting here? It doesn't seem like any support will actually respond here.

[punitenshu]

I did 9 hours ago. Haven't gotten any form of response yet.

[Holyvision]

I did 9 hours ago. Haven't gotten any form of response yet.

Same here, no response what-so-ever.

[vitamin_w]

Getting the 2002 error on Brynhildr server all afternoon, and I was able to play with no issues as recently as 2AM CST.

[Holyvision]

Confirmed that I am able to log into every other data cluster except for Aether. Every. Single. One.