Error [2002] the lobby server connection has encountered an error

[AunaYuuki]

Same issue. Got 90k'd in Amdapor Keep Duty and try relogging 2002 error.

Server: Excalibur

Comcast user not Verizon.

[Holyvision]

Also in Dallas, TX -- Also with Verizon FiOS

[Holyvision]

Just saw that SE posted a Recovery message in regards to the Aether data center here:

http://na.finalfantasyxiv.com/lodest...5b0636fbdb4ef7

However, I am still unable to get into the game and get the same blank character select screen, and the same 2002 error message.

Again -- If you are in the Dallas, TX area, and are using Verizon, please call Verizon technical support so they can help to fix the issue on their end.

[Feldspar17]

Yet another player on Verizon FIOS from Denton who cannot log on. I was getting the error this morning, went up to campus (UNT) and was able to log in and play for a bit from my computer in the lab in between doing work. Came home, finished my work, figured the bug must have been finally fixed and all, only to find out it is friggin Verizon's fault. YouTube has been acting up for me too, today, so maybe that's related to the same gateway being down.

I hate their service today, and naturally since I'm in an apartment, I don't have other options.

[ivy_anne]

Also in Denton... Also using Verizon. I called earlier today and they told me it was a problem on the games end, not theirs. Couldn't get any help from them at all.

Also had some trouble connecting to Steam too. Anyone heard anything new?

[Prymal_Darkstar]

I'm also having the same lobby server problem and am in the DFW Texas area using Verizon FIOS. However, I only have a problem logging into Excalibur. I can create a new character and log into most other servers. So I'm not sold on it being a Verizon issue. Also, my entire raid group tonite got booted and had trouble getting back in, and they are all over the US and 1 in Canada.

[punitenshu]

I'm also having the same lobby server problem and am in the DFW Texas area using Verizon FIOS. However, I only have a problem logging into Excalibur. I can create a new character and log into most other servers. So I'm not sold on it being a Verizon issue. Also, my entire raid group tonite got booted and had trouble getting back in, and they are all over the US and 1 in Canada.

SE acknowledged the other issue you're mentioning. I have yet to see anything regarding the lobby-specific issue that is 100% restricted to those in DFW on FIOS (judging from the people who've given their location in this thread). Are you able to log into other NA servers? JP works fine for me, just not NA.

Edit: Okay, it was 100% until that guy from AZ posted while I was writing =3 Although, that guy is 90king and can still get in sometimes so it's probably not the same problem as the one where our characters just don't load.

[MewCat]

Dallas as well, can't connect.

I can also say the problem doesn't seem to be verizon (or their awful openwrt routers).

Here's the test:

1. Try to connect, examine connection, get the following:

Note: minimal packet loss, no issues save mysteriously can't get characters
2. This failed, let's try and log into a different DC, result is success, connecting to the server 199.91.189.74
3. Since this server is known to be good (disregarding any behind the scenes segmentation and access to server resources), let's add the following hostfile entry:

199.91.189.93 199.91.189.74

Note: this routes the first IP to the second
4. Attempt to log in to the original dc with the modification, result failure pointing at formerly succeeding IP


Conclusion:

Since we have an established connection transferring data in both cases with near identical throughput and one of them actually contacts the lobby server, we can make 3 assumptions:

1. That the TCP socket is created and that's it's exchanging data greater than a simple keepalive.
2. That the TCP connection is (or damn well better be) encrypted.
3. That VZ isn't dedicating resources to decrypting and analyzing the traffic of every call that goes through their routers.

Based on that reasoning, we can arrive at a reasonable conclusion:

There's either a downed server or a bad route (poisoned, lost, lb misonfigured etc) in the square DC in Montreal.

Edit: It is also possible that the information being streamed is causing redirection to an unavailable resource, or the resource is simply misconfigured and whichever service is powering this is throwing errors or returning invalid data. Once it hits the DC it's impossible to tell what precisely goes on without being inside of it, but we can in this case eliminate external factors.

More info:

Tracert ->
 12    52 ms     *       56 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] <- Level 3 router to montreal by way of dallas and chicago Dcs
 13    73 ms    73 ms    75 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] <- route to another host in same DC
 14    61 ms    58 ms    59 ms  192.34.76.10 <- internal entrypoint
 15    56 ms    56 ms    55 ms  199.91.189.242 <- internal redirect
 16    55 ms    56 ms    56 ms  199.91.189.93 <- final destination

 12    52 ms     *       56 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] <- Level 3 router to montreal by way of dallas and chicago Dcs
 13    73 ms    73 ms    75 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] <- route to another host in same DC
 14    61 ms    58 ms    59 ms  192.34.76.10 <- internal entrypoint
 15    56 ms    56 ms    55 ms  199.91.189.242 <- internal redirect
 16    55 ms    56 ms    56 ms  199.91.189.74 <- final destination

[vitamin_w]

Yet another player on Verizon FIOS from Denton who cannot log on. I was getting the error this morning, went up to campus (UNT) and was able to log in and play for a bit from my computer in the lab in between doing work. Came home, finished my work, figured the bug must have been finally fixed and all, only to find out it is friggin Verizon's fault. YouTube has been acting up for me too, today, so maybe that's related to the same gateway being down.

I hate their service today, and naturally since I'm in an apartment, I don't have other options.

Does Charter not service your complex? It does with mine, and I'd like to know if anyone with that ISP is experiencing these problems. I had massive lag issues with FiOS after patch 2.1 launched and if this ISP is going to give me continued headaches, I may just up and switch despite getting a decent deal on fast speeds.

[Feldspar17]

Does Charter not service your complex? It does with mine, and I'd like to know if anyone with that ISP is experiencing these problems. I had massive lag issues with FiOS after patch 2.1 launched and if this ISP is going to give me continued headaches, I may just up and switch despite getting a decent deal on fast speeds.

I'll have to check again. When we moved in they said FIOS or nothing, but that may have changed or they may have been wrong. I've been considering upping to Quantum for the extra $10 a month, but with this crap happening, you may be right that Charter would be a better bet.

Wait I have to pay for a one time password?!

You shouldn't have to. You can just activate the two-step authentication on your account and then download the SE authenticator app on your smartphone if you have one. Then you just run that app every time you need to log in. That's what I do, and it gives me no grief about logging in on two different PCs on two different networks regularly.