New player having various problems

[Adrian74]

In some countries, sadly, it's not so easy to get a physical copy. (SPAIN for example.)

So we have to try a downloadable version.

I understand you because I also had a lot of troubles, suffering and estress trying to make the square enix account, the paying method, the download, the registration emails, etc.... It is having patience.

In my case the bank confirmed it at the moment, as someone said, maybe your friend should try to check if the bank accepted the transfer or not.

I remember I also needed to register in many sites, and in one of them square enix had a message saying that I couldn't log in because they were under maintenance...Really annoying, indeed. (And I was estressed with the download because I had the fear that if it stopped or something how to download it again. Yet I wonder how to download it back in case that happens)

Sadly I can't think in any useful answer after all...Maybe the email appeared in trash or spam folders?