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Thread: Password..

  1. #1
    Player
    JorcyGale's Avatar
    Join Date
    Feb 2014
    Location
    Between Barathum and Nai'x
    Posts
    28
    Character
    Jorcy Gale
    World
    Masamune
    Main Class
    Thaumaturge Lv 50

    Password..

    I don't know where should i put a thread about this problem, since i'm a new player.
    I got a problem about password.At first, what i did is sign in at the FFXIV Launcher
    and i got an error called "Restricted". Asked me to change the password, so what i did is,
    change to my 2nd password, but i wanted to keep the previous password. Somehow i can't find any change password button to change to my previous password.
    Sorry about making thread at this "New player help" section.
    (0)

  2. #2
    Player
    Enkidoh's Avatar
    Join Date
    Dec 2012
    Location
    Ala Mhigo
    Posts
    8,276
    Character
    Enkidoh Roux
    World
    Balmung
    Main Class
    Paladin Lv 90
    Welcome to Eorzea!

    In regards to your first issue, that's just an IP address block, it's usually caused by your computer's/PS3's IP address changing each time you connect to the internet. Unfortunately the only way to avoid this is to purchase a security token with your account, as otherwise your account will be constantly locking each time your IP address changes.

    As for your second issue, to change your password, you need to access the Square Enix Account Management System, not the Mogstation, which can be found here: https://secure.square-enix.com/accou...n?cont=account - after logging in, your password can be changed under 'Update Account Information' on the menu on the side, and click 'Update Password' on the next page.

    Hopefully this has helped!
    (2)
    Last edited by Enkidoh; 02-05-2014 at 07:35 PM.