Guys i got a rollback on my account because i was hacked on 01/08/2014 and lost all my gil. The Recovery team took 23 days to fix my issue! Mean time I kept playing because im a hardcore player and paying for the game. I even could not find any warning saying that i need to stay offline or not play while they are doing the investigation. Do you think it's acceptable even if it's in the rules to get a 23 rollback days? It's razoable a 23 days rollback? On the state that this game is? Repetitive content (coil, ex primals, ct etc), broken economy i can't afford inself energy to farm all again.

Ok i am not complaing about a rollback, could be like 2 or 3 days. But 23??????

This is the chat i had with an Customer support agent! See how he cares to trying to help me!
i will copy above the chat with the agent! It's amazing how agent's can't do nothing... i mean nothing at all i don't see an even " i will try to see what i can do".