This is how the support costumer treat a client!

[metalhulk]

If your character was hacked 23 days ago and you wanted a rollback what you expect was going to happen? This happened to me in FFXI I asked for a rollback I knew exactly what I was asking for. Nothing they can now they rolled your data back and all progress is lost.

My char was hacked on 01/08/2013 on 01/09/2013 i contacted the customer support made the CDR file and wrote that only my gil was missing. What u don't understand is that they could have done this in 3 or 4 days but what should i have done? Not played all this time? Go on my place! Waited 23 days for this rollback? Come on dude!

[Sol_Aureus]

To be blunt, from your conversation that you posted, you sounded like a complete ass. While your frustration at the situation is understandable, immediately attacking a customer service rep and demanding that they fix it or you'll quit isn't the way to solve your problem.

You should have just explained the situation calmly ("My character was rolled back 23 days with no indication that the rollback would be this severe when I requested a rollback for the gil I lost.") If they could not help you and you wished to escalate the matter further, then you should have asked to escalate the issue to someone who may be able to help. You handled this very poorly, and your results reflected that.

[Zumi]

The way their recovery system works is if you got hacked they will restore your account to a previous state before it was hacked. If you played during the time you were waiting for a restore yes you probably would lose that progress.

[metalhulk]

To be blunt, from your conversation that you posted, you sounded like a complete ass. While your frustration at the situation is understandable, immediately attacking a customer service rep and demanding that they fix it or you'll quit isn't the way to solve your problem.

You should have just explained the situation calmly ("My character was rolled back 23 days with no indication that the rollback would be this severe when I requested a rollback for the gil I lost.") If they could not help you and you wished to escalate the matter further, then you should have asked to escalate the issue to someone who may be able to help. You handled this very poorly, and your results reflected that.

Ok Mr.Cold i am not like you! I play this game every single day. Some1 attacked my account i lost all my gil i kept playing and i got this 23 day rollback stop point at me i don't have any fault in here.

[Macka]

Your not going to be able to do anything... Put in a ticket get a premade response pasted in an email and that's about as far as that's gonna go...

I did all this too and the date I gave them was the date they rolled it back too only thing they did different for me was they locked my account until they finish their investigation took about 2 weeks.

[metalhulk]

The way their recovery system works is if you got hacked they will restore your account to a previous state before it was hacked. If you played during the time you were waiting for a restore yes you probably would lose that progress.

Yeah now i can see this. When i was talking with the agent at the time nobody could give me an ETA. So i was like i could take 2 days and could take 4 months. But u gotta be kidding me.

[metalhulk]

I am here just sharing information and a little of sadness on my situation with you guys! i already made my mind to quit final fantasy xiv after this.
I can't blame anything on myself because i know i did nothing wrong. I have the right to be a little upset and i did not disrespect at anytime the agent that i ws talking with.

[Macka]

I am here just sharing information and a little of sadness on my situation with you guys! i already made my mind to quit final fantasy xiv after this.
I can't blame anything on myself because i know i did nothing wrong. I have the right to be a little upset and i did not disrespect at anytime the agent that i ws talking with.

You kept playing knowing darn well you asked for a rollback I think categorize as doing something wrong.

[metalhulk]

They rolled back your account when your account was hacked... Thats what they do thats the policy what do you expect customer service to do?

You can edit your post and put it all in one statement as well, so you don't need to create multiple posts...

ty for ur kindness!

You kept playing knowing darn well you asked for a rollback I think categorize as doing something wrong.

Yeah i was expecting a 3-4 day rollback that is normal What a serious company would do!

But 23 days? Is that even rasoable?

You guys are not seeing what im saying here!

By the time it was passed 23 days have become unaceptable!!!!!

A real service would try to decrease the damage on my char but not giving a full thrust 23 days rollback!

That's what im saying that's what i belive!

[Macka]

ty for ur kindness!



Yeah i was expecting a 3-4 day rollback that is normal What a serious company would do!

But 23 days? Is that even rasoable?

You guys are not seeing what im saying here!

By the time it was passed 23 days have become unaceptable!!!!!

A real service would try to decrease the damage on my char but not giving a full thrust 23 days rollback!

That's what im saying that's what i belive!

I do understand I went from level 75 back to level 49 but I knew I asked for a rollback.