Full details: I went to use my second Phial of Fantasia, about 2 weeks after my first, and after using it, it disappearing from my inventory, gave me no on screen warning like it had before, and when I logged out it gave me no option for modification.

Now comes the headache and a half I've had with support, but this isn't a complaint for support. Long story short: automated response about non-refundable in-game currency.

I've put in another ticket about the poor support I've received and talk to a live person about the issue. Here's the bug post however.