Hey

A friend played during the beta but didn't buy the the game until now. When he tries to log in now it says the SE ID is no longer available. On the other hand he can't just make a new SE ID on this PSN account cause both are linked to each other. He already contacted the support but so far got no answer.
Anything he could do (besides making a new PSN account just for the game) to resolve the issue or at least speed things up?