I'm creating this thread for my boyfriend, who, like myself, have played since 1.0 launched. He submitted a ticket for a response from SE about this problem, but we all know how they like to cancel tickets on us, right? So I'm posting here in hopes that someone will give us a definitive answer on this matter. So, here's the situation:

He purchased the Collector's Edition (CE) for FFXIV 1.0. That was all fine and dandy; he received all of the bonus content and was thoroughly enjoying the game. However, once we started playing 2.0, he realized he never received any of the 2.0 CE items. Square Enix specifically stated multiple times that players who purchased 1.0's CE WILL receive 2.0's CE items without needing to do anything. Even to this date, he still has not received 2.0's CE items. His Mog Station account even says he's a 1.0 CE player.

I did some research on this issue, and other players have seemed to encounter this problem as well. Their problem was that they maybe entered a buddy pass on accident or something. This isn't the case, here. If I remember correctly, we didn't need to enter any kind of code when we played alpha, beta and the official release of ARR; our accounts already existed with a continued subscription and carried over once we entered our username/password to download/install/patch/play the game. So we're not sure why his CE items simply didn't carry over.

Has anyone else experienced what he is going through with this, and how--if at all--was it resolved?