NPC Jocea not interacting

[ElleVie]

Hyperion server
Jan 28 14:45 EST
Coerthas 25 /29

The NPC Jocea will not interact. I cannot continue main scenario.

This has been reported multiple times but the GM answer was to report it here again!

Ran into 2 other players and they have same bug>
Elysia Eclair
Dareena Hani
and me Elle Vie
Please fix our characters.


Time:about 14:00 EST started
Frequency: ongoing
World name: Hyperion
Character name: Elle Vie
NPC name:Jocea
Monster name:
Class/Level: WHM/42
Party or solo:solo
In-game time:
Area and coordinates: Coerthas 25/29
Steps:
1. Finished the Unending War quest.
2. Clicked on NPC Jocea (She has the gold blazing quest emblem for main story line)
3. Nothing happens
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Cable / Comcast
- Modem maker/model number: xfinity

PC Specs


SYSTEM_OS Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 6134.922MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 12278.922MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.369GB SYSTEM_FREEDISC_SPACE 77.890GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9.100GB SYSTEM_FREEDISC_SPACE 8.635GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 922.319GB SYSTEM_FREEDISC_SPACE 900.001GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2983.703 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1112.234 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3221
SYSTEM_GRAPHICS_DRIVER_DATE 12/19/2013 3:33:31 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FE522641-DBB5-498C-9B11-5F8DFDD0DFFF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6039
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/2/2010 9:36:58 PM
SYSTEM_SOUND Realtek HDMI Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {27439B15-CE57-4DC0-AB19-1B462C00EAD7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6039
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/2/2010 9:36:58 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FB879F96-797A-45E8-ACA4-5DBC71E0CE58}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6039
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/2/2010 9:36:58 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4352BB0-C672-11DF-8005444553540000}
SYSTEM_INPUT_NAME Alienware TactX Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4374E90-C672-11DF-8006444553540000}
SYSTEM_INPUT_NAME Alienware TactX Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D43775A0-C672-11DF-8007444553540000}
SYSTEM_INPUT_NAME Alienware TactX Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D43775A0-C672-11DF-8008444553540000}
SYSTEM_INPUT_NAME Alienware TactX Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4379CB0-C672-11DF-8009444553540000}
SYSTEM_INPUT_NAME Alienware TactX Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F7BD4E0-C72D-11DF-8001444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F7C2300-C72D-11DF-8002444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F7C7120-C72D-11DF-8004444553540000}
SYSTEM_INPUT_NAME Alienware TactX ™ Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F7C4A10-C72D-11DF-8003444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DF426130-1B06-11E3-8001444553540000}
SYSTEM_INPUT_NAME Controller (Rumble Gamepad F510)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {3F7CE650-C72D-11DF-8005444553540000}
SYSTEM_INPUT_NAME Alienware TactX ™ Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[avi_valens]

ISP: Cox Communications

Type of Internet Connection: Cable 300 Mb/s

Date & Time: 28 Jan 14, 17:00 Eastern

Frequency: Always


Character Name: Avi Valens

Race: Hyur F

World: Hyperion

Class/Level: White Mage / 48

Area and Coordinates: Coerthas 25 /29

Party or Solo: Solo

NPC Name: Jocea

In-Game Time: 17:00

Steps:
1. Finished the Unending War quest.
2. Clicked on NPC Jocea (She has the gold blazing quest emblem for main story line over head)
3. NPC Jocea will not interact; nothing happens.


SYSTEM INFO:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Alienware
System Model M14xR2
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Alienware A09, 6/29/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.0 GB
Total Virtual Memory 31.8 GB
Available Virtual Memory 27.5 GB
Name NVIDIA GeForce GT 650M
PNP Device ID PCI\VEN_10DE&DEV_0FD1&SUBSYS_05521028&REV_A1\4&25DD5164&0&0008
Adapter Type GeForce GT 650M, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 650M
Adapter RAM (2,147,483,648) bytes
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.17.12.9616

[Sigmakan]

Experiencing same bug. This results in being unable to progress through MSQ.

Time:about 18:00 EST started
Frequency: ongoing
World name: Hyperion
Character name: Mediocre Tree
NPC name:Jocea
Monster name:
Class/Level: SCH/36
Party or solo:solo
In-game time:
Area and coordinates: Coerthas 25/29
Steps:
1. Finished the Unending War quest.
2. Clicked on NPC Jocea (She has the gold blazing quest emblem for mian story line)
3. Nothing happens

[Furlamseere]

Greetings ElleVie,

Thank you for your report, I have made sure to submit all of your information to our support team. We may or may not receive a response but you can check back at a later time to see if the quest has been fixed. I will be closing this thread now, but if this issue persists feel free to create another.

-Furlamseere