they work fast in dealing with trolls. so as long as that's a priority they can deal with bots when they feel like it. a bot will shoot a message in my chatbox. blacklisted. done. A troll ruins whole dungeon runs and make everyone else have a miserable time. It makes me really think first before doing CT as to whether or not i have the patience to deal with it. A bot is 1 second fix on our end.