Support Desk - Report Cheating

[Jinko]

One thing for sure is SE are extremely slow when dealing with bots and hacks, they do eventually get them though but the thing is by the time they do they have done a lot a harm to the economy.

They definitely need a faster way of dealing with RMT, bots and cheaters.

[Jonnara]

They not only using the teleport inside the wall hack for gathering either.

A few days ago I queued up as a tank for an in progress roulette and found 2 blm inside a wall in Wonderer's Palace Aoeing mobs for gil.

[Gardes]

Person saw a criminal.
Person reports criminal to the police.
Police moves out of their chair a month later, catching the criminal in the same spot as reported.
During this one month criminal has already murdered a victim a day.
Person who reported is baffled and complains.
Person gets chastised: "It's okay, the police is just slow. They're still catching bad guys! Calm down!"


It's okay. The botter has already amassed massive amount of items and dumped them on the market boards and ruining it for legit players but at least they'll be caught...eventually.

[Dijana]

I'd like to know how many people who are saying 'it's easy! All SE has to do is...' actually have any experience as a company dealing with RMT.


Its more complicated than you seem to think it is. It was obvious early on that they hadnt hired many GMs because they needed to find the required amount. I dont know if they've stepped it up or not since then.

When it comes to teleport hacks, do you really think they have the time to just stop what they're doing, stand out in a zone and wait to see if they spot one guy teleporting around? Maybe they do that, maybe they dont, but I highly doubt they have enough gm's to spot every botter doing that at a time. They have procedures to follow, and its not so easy to look over logs for a botter in the way it is to just check chat logs for /tell spammers.

Speaking of those spammers. I regularly clear out my blacklist and Im never seeing familiar names. They get banned, or they delete the character. There's the added issue of 'was this account hacked or not?' A good portion of the accounts banned probably then have to be reviewed when people show they were hacked and want it unbanned. Of those people who got hacked, I'll wager at least some of them were stupid or inexperienced enough to not fully secure their details after, allowing RMT to get straight back on.

How about bots just farming over and over? Is that really a bot or a player who just likes farming? Are the rmt who run into dungeons and aoe for gil really RMT or just selfish players/trolls? Can you imagine the backlash if they just banned any character that looked even slightly suspicious and they turned out to be a real player just farming? Add to that the people who report and make up reasons just to spite someone they don't like. It happens.

[Cairn]

I'd like to know how many people who are saying 'it's easy! All SE has to do is...' actually have any experience as a company dealing with RMT.


Its more complicated than you seem to think it is. It was obvious early on that they hadnt hired many GMs because they needed to find the required amount. I dont know if they've stepped it up or not since then.

When it comes to teleport hacks, do you really think they have the time to just stop what they're doing, stand out in a zone and wait to see if they spot one guy teleporting around? Maybe they do that, maybe they dont, but I highly doubt they have enough gm's to spot every botter doing that at a time. They have procedures to follow, and its not so easy to look over logs for a botter in the way it is to just check chat logs for /tell spammers.

It's so complicated that you need three (3) months to accomplish that? You got to know I upload the video on Youtube, and I paste the link on my report. A HD video that you clearly can see that guy was teleporting around spamming Rain of Death and with his name on it, isn't that not good enough?

Besides, just banning those RMT isn't the proper way to do it. they will just keep coming back anyway with new account. To minimize RMT, SE needs to figure out why players buying gil in the first place. Selling Primal wins or coils run from the players is one of the reasons other than housing, materia, etc.

And that's why so many bots, RMT spammers on the NA server and yet you barely see them on JP server.

[Jinko]

When it comes to teleport hacks, do you really think they have the time to just stop what they're doing, stand out in a zone and wait to see if they spot one guy teleporting around? Maybe they do that, maybe they dont, but I highly doubt they have enough gm's to spot every botter doing that at a time. They have procedures to follow, and its not so easy to look over logs for a botter in the way it is to just check chat logs for /tell spammers.

They should be able to tell if people are teleporting outside normal zones, if they can't then they are more incompetent than we first imaged.