Lag, PS3, AT&T U-verse...nope, still not resolved

[obscenelocust]

After giving it one last gung ho all out troubleshooting week, my latency issues are still not resolved.

AT&T U-verse customer service tells me no one else has reported any latency issues to them. I'm pretty sure I read other posts/replies on this forum stating the user had U-verse and had lag. Are you not reporting it or is customer service lying to me? I spoke with Dan Wilson of AT&T U-verse customer care. It's probably best if you contact him through PM on their forums.

SE NA chat support told me to post a new thread about this on the forum. I guess that means somebody's reading this? I'd like to know why chat support completely ignored me when I asked, multiple times, for a different method of customer service. Chat support is only there to walk you through all the troubleshooting options. Email support is for the most basic of questions. I'm not calling a call center that will probably walk me through the same troubleshooting steps chat support has already done.

If we have concerns or complaints, is this forum the only way we have to voice them? I find that to be pitifully lacking.

To offer something a bit more constructive, I did find one method of improving my lag (somewhat): Google DNS. It's open, it's free, it did work a little bit for me, maybe it'll work a lot for you.

Playing this game on the lowest possible graphical settings on the PS3...never being able to see any spell effects produced by myself or my allies...having to learn mechanics in terms of pre-dodging, pre-casting...hoping that each new troubleshoot/patch may fix the lag...this is not playing a game at all.

I'll play what content I can until the day before a new billing cycle would begin (may as well "get my money's worth"), then it's time to deactivate.

[Lexia]

PS3 in general have issues, I have both PC and PS3 and won't play on PS3 cause of how much it lags so most likely not your internet.

[obscenelocust]

I'm sure they made it for the PS3 in order to reach a wider audience - hell, it made me buy the game. I'm not typically a PC gamer. Although I have heard of many people who have zero lag on the PS3 version and don't have to lower the graphics.

All that being said, why make a game that could be hindered by the system that it's on? Isn't that counterintuitive?

[Rias_Hellscythe]

It isn't just limited to PS3, but to your ISP. There are a plethora of threads opened on lag issues/spikes/delays regarding different ISP's such as Verizon FiOS, AT&T UVerse, Sky broadband, and more. I personally use FiOS and have had issues since 2.1 patch back in December. There a lot of other people who have had similar issues. It is just a matter of SE reading these forums and fixing the problem which lies at their level3 switch in Montreal.

[obscenelocust]

Rias, I'm sure it has to do with some node somewhere, but I've yet to see a traceroute of my own run through the Level 3 node Wobbler mentioned in his Verizon thread. Granted, I've been using Google DNS so who knows what kind of path I'm taking now. Not sure there's a way to run a traceroute through PS3. It's pretty sad that I see more and more people suspending/cancelling their subscriptions. But, as you and others have said, why pay for this?

Months without resolution (and, in most cases, without basic acknowledgement of a problem) is no way for a company to behave.