Unable to receive Dimension Blade Fragment

[Botsan]

Unable to receive dimension blade fragment after apparently casting highest lot.

ISP:
Commufa

Type of Internet Connection:
1GB

Internet Connection Speed:
Download: 479.31 mbps Upload: 96.48 mbps

Date & Time:
18:27 (JST) 2014.01.23

Frequency:
Once

Character Name:
Botsan Ramuh

Race:
Elezen M

World:
Hyperion

Class/Level:
Bard Level 50

Area and Coordinates:
Labyrinth of the Ancients

Party or Solo:
"party" 8 members

NPC Name:
"None"

Monster Name:
"None"

In-Game Time:
No idea.

Steps:
Loot chest after Acheron
2 drops.
Item on the left: Dimension Blade Fragment
Item on the right: crown of light
Dimension Blade did not drop although the Need Rolls indicated mine was the highest roll. Other item was needed and dropped to another member of the party.


SYSTEM_OS Windows 8.1 64 ビット (6.2, ビルド 9200) (9600.winblue_gdr.131030-1505)
SYSTEM_CPU Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/17/13 16:32:39 Ver: 07.03
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 20418.727MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 40898.727MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 886.111GB SYSTEM_FREEDISC_SPACE 709.153GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 976.561GB SYSTEM_FREEDISC_SPACE 976.352GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3221
SYSTEM_GRAPHICS_DRIVER_DATE 2013/12/20 5:33:31
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND スピーカー (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {A765860A-D4F3-484E-A0FD-A80DDDE1051E}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0022
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 2013/05/22 15:48:15
SYSTEM_SOUND デジタル オーディオ (S/PDIF) (High Definition Audio デバイス)
SYSTEM_SOUND_DEVICE_ID {13E63661-E60F-489D-B8C3-F55DF2B1D42C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE 日本語
SYSTEM_SOUND_DRIVER_DATE 2013/08/22 20:38:21
SYSTEM_SOUND デジタル オーディオ (S/PDIF) (High Definition Audio デバイス)
SYSTEM_SOUND_DEVICE_ID {18ADB5CE-4F4C-48B6-8399-9CC377C4DDE3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE 日本語
SYSTEM_SOUND_DRIVER_DATE 2013/08/22 20:38:21
SYSTEM_SOUND SPDIF-Out (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {2A4504C5-CCFB-49DB-9831-1F111B38C49E}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0022
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 2013/05/22 15:48:15
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B67BAF40-368B-11E3-8001444553540000}
SYSTEM_INPUT_NAME Natural® Ergonomic Keyboard 4000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0

[Furlamseere]

Greetings Botsan,

We thank you for posting your concerns regarding a possible system error. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere