For those with Verizon FIOS getting lag while playing FF14 on the Canada Data Center

[blackhawk]

bump bump bump

[Shanesan]

Received a response from noc@Level3, sadly no solution:

Hi,

If the traces continue to the destination and there isn't end to end loss or latency that can't be attributed to return path, then it's more likely that it's control plane ICMP rate limiting. The forwarding plane will have a much different experience than the control plane.

Regards

Here's some technical speak so you know what he means.

[ReplicaX]

Received a response from noc@Level3, sadly no solution:



Here's some technical speak so you know what he means.

Which is why all my trace routes are done with ICMP, TCP, and UDP packets. Guess what, same results with 3 different protocols. Regardless, Verizon is now harassing them as well as its not just XIV affected. Its any service routed via level 3 NY, Chicago, and Montreal unless said service bought allotted bandwidth.

To add: I get packet loss at the destination as well. Aka Excalibur Server. This isn't some insane hop/distance for me. It's 300 miles and 12 hops, 3 companies: Ormuco <> Level 3 <> Verizon

[blackhawk]

so here is a long tracet from my Verizon fios ISP at my house all the way to Hyperion data center. IF you look you can see at level3 in New York and at level3 in Montreal there is consistent packet loss. The unexpected packet loss is also happening directly at the SE server for Hyperion. This is unacceptable

[ReplicaX]

so here is a long tracet from my Verizon fios ISP at my house all the way to Hyperion data center. IF you look you can see at level3 in New York and at level3 in Montreal there is consistent packet loss. The unexpected packet loss is also happening directly at the SE server for Hyperion. This is unacceptable

Same routing as me, as we both are off Boston FiOS. Every week I submit a new ticket to Verizon, they are well aware of Level 3's issues. However, it is still Level 3's lines and not Verizon. Ormuco and every other ISP affected should be hammering down on Level 3. Unless someone isn't paying for additional Bandwidth and that is why Level 3 is dropping packets.

As I've stated since Day #1, 12/24/13. SE, how about a statement and some help with your customers to work through this. Stop remaining silent as this continues to be an issue, it makes you look ignorant.