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  1. #11
    Player
    Leelya's Avatar
    Join Date
    Mar 2011
    Posts
    36
    Character
    Leelya Seraphs
    World
    Excalibur
    Main Class
    Gladiator Lv 50
    Currently on the phone with Verizon FiOS, and I've referenced both tickets. Will update once I'm off of the phone with them with additional details.

    10:25 PM Update.

    Guy called over to the SSC Technicians for assistance, and they've been pouring over the data in both of the tickets listed in this thread. My guy I got is now reaching out to both technicians each ticket was assigned to for further instructions or possible escalation paths.

    10:40 PM Update.

    There was two things that my technician came away with when he spoke to his network technicians.

    1. It's a problem with the game and how it's doing its thing. (prior to the Christmas Eve patch I had no problems. Friends did however.)

    2. SE isn't paying for a tier of bandwidth allotment to support their customer base, and as a result packets are being dropped to keep them in their "current" pay model. This seemed interesting as many of my friends including myself always have these issues around peak NA time.

    I have an email coming to me that sums up the whole conversation with Verizon, and I guess I could upload that if that would be of use. Verizon was also a bit perplexed that both tickets were open since they were able to verify that the issue is outside of their network.
    (3)
    Last edited by Leelya; 01-21-2014 at 12:49 PM. Reason: Added info regarding initial feedback.